San Mateo PROB (2025-2026 inspection cycle)

September 8, 2025 John T. Keene, Chief Probation Officer San Mateo Probation Department 222 Paul Scannell Drive San Mateo, CA 94402 2025-2026 UNANNOUNCED INSPECTION, WELFARE & INSTITUTIONS CODE SECTIONS 209 & 885, SAN MATEO COUNTY PROBATION DEPARTMENT DETENTION FACILITIES Dear Chief Keene: An Unannounced Inspection of the San Mateo County Probation Department was completed for the following facilities on Tuesday, August 5, 2025: FACILITY NAME BSCC # FACILITY TYPE San Mateo County Youth Services Center 7550 JH San Mateo Secure Youth Treatment Facility 7554 SYTF These inspections were conducted pursuant to Welfare and Institutions Code Sections 209 and 885 to determine compliance with the Minimum Standards for Juvenile Detention Facilities as outlined in Titles 15 and 24, California Code of Regulations. INSPECTION RESULTS The focus of the Unannounced Inspection was to evaluate four (4) random Title 15 regulations. To ensure compliance with Title 15, we reviewed documentation for the following Title 15 regulations: • 1328 Safety Checks • 1354.5 Room Confinement • 1360 Searches • 1361 Grievance Procedure We identified no items of noncompliance with Title 15 Minimum Standards. Refer to the attached Title 15 Modified Procedures Checklist for detailed information. An Exit Briefing with your staff was held on Tuesday, August 5, 2025; BSCC staff presented an inspection overview and discussed technical assistance and best practice recommendations. * * * John T. Keene Chief Probation Officer Page 2 Please email me at craigus.thompson@bscc.ca.gov or call (916) 597-4610 if you have any questions. Sincerely, CRAIGUS THOMPSON SR. Field Representative Facilities Standards and Operations Division Enclosures Cc: Presiding Judge, San Mateo County Juvenile Court* Chair, Juvenile Justice Commission, San Mateo County* Chair, Board of Supervisors, San Mateo County* County Administrator, San Mateo County* Moniay Wade, Deputy Chief Probation Officer, San Mateo County Ivonne Bustos, Assistant, Deputy Chief Probation Officer, San Mateo County *Copies of the inspection are available upon request or online at www.bscc.ca.gov. 7550+ San Mateo JH SYTF UI LTR 25-26 JUVENILE HALLS, SPECIAL PURPOSE JUVENILE HALLS AND CAMPS Board of State and Community Corrections PROCEDURES CHECKLIST1,2 BSCC Code: 7550 FACILITY NAME: San Mateo County Youth Services Center (YSC JH) FACILITY TYPE: JH PERSON(S) INTERVIEWED: Moniay Wade, Deputy Chief Probation Officer; Ivonne Bustos, Assistant Deputy Chief Probation Officer; Elizabeth Andrews, Institution Service Manager; Contessa Sterrett, Institution Service Manager; Alex Mejia, Group Supervisor III; Jamie Castro, Group Supervisor III; Jessica Jimenez, Group Supervisor III; Neha Sharma, Group Supervisor III; Santiago DiAngelo, Group Supervisor II; Ana Luz Paz, Group Supervisor II; Marisol Guevara, Group Supervisor I; Gabriella Curincita, Group Supervisor I FIELD REPRESENTATIVE: Craigus Thompson Sr. DATE: August 5, 2025 TITLE 15 SECTION YES NO N/A P/P REFERENCE – COMMENTS3 1328 SAFETY CHECKS Article 3 Section 1328 0B The facility administrator shall develop and implement We reviewed each facility’s safety checks for policy and procedures that provide for direct visual the months of June and July 2025. Review of observation of youth at a minimum of every 15 minutes, documentation revealed that safety checks at random or varied intervals during hours when youth are being completed per regulation. It should are asleep or when youth are in their rooms, confined in be noted that checks were completed at holding cells or confined to their bed in a dormitory. random or varied intervals whenever youth Supervision is not replaced, but may be supplemented are present in their room. by, an audio/visual electronic surveillance system designed to detect overt, aggressive or assaultive We also reviewed live-time safety checks as behavior and to summon aid in emergencies. All safety ☒ ☐ ☐ we toured the facility. All checks reviewed checks shall be documented with the actual time the were in compliance with this regulation. It check is completed. should be further noted that the facility’s safety checks are reviewed each day by an Institution Service Manager. All late safety checks require a staff response as to why the safety check was completed late. This response is documented on the Late or Missed Room Check Explanation Form. 1 This document is intended for use as a tool during the inspection process; this worksheet may not contain each Title 15 regulation that is required. Additionally, many regulations on this worksheet are SUMMARIES of the regulation; the text on this worksheet may not contain the entire text of the actual regulation. Please refer to the complete California Code of Regulations, Title 15, Minimum Standards for Juvenile Facilities, Division 1, Chapter 1, Subchapter 5 for the complete list and text of regulations. 2 This is a modified version of the Procedures Checklist and is only intended for the 2025 Unannounced Inspection of the San Mateo County Youth Services Center. 3 Excerpts from facility policies, procedures, or other reference documents are indicated in italicized text. 7550 San Mateo JH UI PRO 25-26 Page 1 of 5 J453 JUV PRO eff. 01.01.25 1354.5 ROOM CONFINEMENT Article 5 Section 1354.3 Room Confinement 1B (a) The facility administrator shall develop and We requested to review all room confinement implement written policies and procedures addressing incidents from April 2025 to the present. In all, the confinement of youth in their room that are consistent we reviewed six (6) Room Confinement with Welfare and Institutions Code Section 208.3. The incident reports from the YSC JH facility. placement of a youth in room confinement shall be Review of documentation provided revealed accomplished in accordance with the following compliance with this regulation. guidelines: On August 6th, during the YSC weekly Supervisors meeting, we provided technical assistance with regard to ensuring room ☒ ☐ ☐ confinement is utilized only after exhausting all other options and the youth poses an immediate threat to the safety and security of the facility. It should be noted that the facility recently implemented a room confinement protocol on January 28, 2025. Review of documentation provided revealed the facility is doing an excellent job of documenting youth behaviors and efforts to reintegrate the youth back into normal programming while on room confinement. (1) Room confinement shall not be used before other, Article 5, Section 1354.3 Room Confinement less restrictive, options have been attempted and (1) exhausted, unless attempting those options poses a ☒ ☐ ☐ threat to the safety or security of any youth or staff. (2) Room confinement shall not be used for the Article 5, Section 1354.3 Room Confinement purposes of punishment, coercion, convenience, or (2) ☒ ☐ ☐ retaliation by staff. (3) Room confinement shall not be used to the extent Article 5, Section 1354.3 Room Confinement that it compromises the mental and physical health of (3) ☒ ☐ ☐ the youth. (b) A youth may be held up to four hours in room Article 5, Section 1354.3 Room Confinement confinement. After the youth has been held in room (4) confinement for a period of four hours, staff shall do one ☒ ☐ ☐ or more of the following: Article 5, Section 1354.3 Room Confinement (1) Return the youth to general population. ☒ ☐ ☐ (4a) Article 5, Section 1354.3 Room Confinement (2) Consult with mental health or medical staff. ☒ ☐ ☐ (4b) (3) Develop an individualized plan that includes the Article 5, Section 1354.3 Room Confinement goals and objectives to be met in order to reintegrate (4c) ☒ ☐ ☐ the youth to general population. (4) If room confinement must be extended beyond Article 5, Section 1354.3 Room Confinement four hours, staff shall do each of the following: (5a) (A) Document the reasons for room confinement and the basis for the extension, the date and time Documentation provided revealed that zero ☒ ☐ ☐ the youth was first placed in room confinement, (0) youth has been extended on room and when he or she is eventually released from confinement past four (4) hours. room confinement. (B) Develop an individualized plan that includes Article 5, Section 1354.3 Room Confinement the goals and objectives to be met in order to (5b) ☒ ☐ ☐ integrate the youth to general population. 7550 San Mateo JH UI PRO 25-26 Page 2 of 5 J453 JUV PRO eff. 01.01.25 (C) Obtain documented authorization by the Article 5, Section 1354.3 Room Confinement facility superintendent or his or her designee (5c) ☒ ☐ ☐ every four hours thereafter. (5) This section is not intended to limit the use of Article 5, Section 1354.3 Room Confinement single-person rooms or cells for the housing of youth (6) in juvenile facilities and does not apply to normal ☒ ☐ ☐ sleeping hours. (6) This section does not apply to youth or wards in Article 5, Section 1354.3 Room Confinement court holding facilities or adult facilities. ☒ ☐ ☐ (11) (7) Nothing in this section shall be construed to Article 5, Section 1354.3 Room Confinement conflict with any law providing greater or additional ☒ ☐ ☐ protections to youth. (8) This section does not apply during an Article 5, Section 1354.3 Room Confinement extraordinary emergency circumstance that requires a significant departure from normal institutional operations, including a natural disaster or facility- wide threat that poses an imminent and substantial ☒ ☐ ☐ risk of harm to multiple staff or youth. This exception shall apply for the shortest amount of time needed to address this imminent and substantial risk of harm. (9) This section does not apply when a youth is Article 5, Section 1354.3 Room Confinement placed in a locked cell or sleeping room to treat and (9) protect against the spread of a communicable disease for the shortest amount of time required to reduce the risk of infection, with the written approval of a licensed physician or nurse practitioner, when the youth is not required to be in an infirmary for an ☒ ☐ ☐ illness. Additionally, this section does not apply when a youth is placed in a locked cell or sleeping room for required extended care after medical treatment with the written approval of a licensed physician or nurse practitioner, when the youth is not required to be in an infirmary for illness. 1360 SEARCHES Article 5, Section 1360 The facility administrator shall develop and implement At the time of the inspection, zero (0) strip written policies and procedures governing the search of searches have been completed on a youth youth, the facility, and visitors. since February 2025. Review of policy and Policies and procedures shall provide that: procedure provided revealed compliance with this regulation. It should be noted that the facility has ordered ☒ ☐ ☐ a body scanner to assist with detecting contraband and that all staff will be trained in policy and practice related to strip searches. Please send verification that training has been provided once it is complete. (a) Searches shall be conducted to ensure the safety Article 5, Section 1360.9 Training and security of the facility, public, visitors, youth, and ☒ ☐ ☐ staff. (b) Searches shall be conducted in a manner that Article 5, Section 1360.9 Training preserves the privacy and dignity of the person being searched and shall not be conducted for harassment or ☒ ☐ ☐ as a form of discipline or punishment. 7550 San Mateo JH UI PRO 25-26 Page 3 of 5 J453 JUV PRO eff. 01.01.25 (c) Strip searches and visual or physical body cavity Article 5, Section 1360.2 Strip Searches searches shall comply with Penal Code Section 4030. ☒ ☐ ☐ (d) Physical body cavity searches shall only be Article 5, Section 1360.3 Physical Body conducted by a medical professional. ☒ ☐ ☐ Cavity Search (e) Any youth held after a detention hearing shall only be Article 5, Section 1360.2 Strip Search strip searched with prior approval of a supervisor when there is reasonable suspicion based on specific and Zero (0) strip searches have been conducted articulable facts to believe that youth is concealing ☒ ☐ ☐ on a youth since February 2025. contraband. The reasonable suspicion shall be documented. (f) Searches of transgender and intersex youth shall Article 5, Section 1360.5 Transgender comply with Section 1352.5. ☒ ☐ ☐ Searches (g) Cross-gender pat-down searches and strip searches Article 5, Section 1360.5 Transgender are prohibited except in exigent circumstances or when Searches conducted by a medical professional. Such searches ☒ ☐ ☐ must be justified and documented in writing. 1361 GRIEVANCE PROCEDURE Article 5, Section 1361 The facility administrator shall develop and implement We reviewed the grievance logs from June written policies and procedures whereby any youth may and July 2025 at YSC JH. In all, we reviewed appeal and have resolved grievances relating to any nine (9) youth grievance forms. Review of condition of confinement, including but not limited to policy and procedure and review of health care services, classification decisions, program ☒ ☐ ☐ documentation provided revealed compliance participation, telephone, mail or visiting procedures, with this regulation. food, clothing, bedding, mistreatment, harassment or violations of the nondiscrimination policy. There shall be no time limit on filing grievances. Policies and procedures shall include provisions whereby the facility manager ensures: (a) a grievance form and instructions for registering a Article 5, Section 1361 (1) grievance, which includes provisions for the youth to ☒ ☐ ☐ have free access to the form; (b) the youth shall have the option to confidentially file Article 5, Section 1361 (8) the grievance or to deliver the form to any youth ☒ ☐ ☐ supervision staff working in the facility; (c) resolution of the grievance at the lowest appropriate Article 5, Section 1361 (2) staff level; ☒ ☐ ☐ (d) provision for a prompt review and initial response to Article 5, Section 1361 (5) grievances within three (3) business days, grievances that relate to health and safety issues must be It should be noted that all grievances addressed immediately; ☒ ☐ ☐ reviewed had initial responses completed prior to three (3) business days. (1) The youth may elect to be present to explain Article 5, Section 1361 his/her version of the grievance to a person not directly involved in the circumstances which led to the ☒ ☐ ☐ grievance. (2) Provision for a staff representative approved by Article 5, Section 1361 the facility administrator to assist the youth. ☒ ☐ ☐ (e) provision for a written response to the grievance Article 5, Section 1361 which includes the reasons for the decisions; ☒ ☐ ☐ (f) a system which provides that any appeal of a Article 5, Section 1361 grievance shall be heard by a person not directly ☒ ☐ ☐ involved in the circumstances which led to the grievance; 7550 San Mateo JH UI PRO 25-26 Page 4 of 5 J453 JUV PRO eff. 01.01.25 (g) resolution of the grievance must occur within ten (10) Article 5, Section 1361.3 Timely Resolution of business days unless circumstances dictate a longer Grievance time frame. The youth shall be notified of any delay; and, It should be noted that all grievances ☒ ☐ ☐ reviewed were resolved within ten (10) business days of the grievance being submitted. (h) the policy shall provide multiple internal and external Article 5, Section 1361 methods to report sexual abuse and sexual harassment. ☒ ☐ ☐ Whether or not associated with a grievance, concerns of Article 5, Section 1361 parents, guardians, staff or other parties shall be addressed and documented in accordance with written ☒ ☐ ☐ policies and procedures within a specified timeframe. 7550 San Mateo JH UI PRO 25-26 Page 5 of 5 J453 JUV PRO eff. 01.01.25 JUVENILE HALLS, SPECIAL PURPOSE JUVENILE HALLS AND CAMPS Board of State and Community Corrections PROCEDURES CHECKLIST1,2 BSCC Code: 7554 FACILITY NAME: San Mateo Secure Youth Treatment Facility (YSC SYTF) FACILITY TYPE: SYTF PERSON(S) INTERVIEWED: Moniay Wade, Deputy Chief Probation Officer; Ivonne Bustos, Assistant Deputy Chief Probation Officer; Elizabeth Andrews, Institution Service Manager; Contessa Sterrett, Institution Service Manager; Alex Mejia, Group Supervisor III; Jamie Castro, Group Supervisor III; Jessica Jimenez, Group Supervisor III; Neha Sharma, Group Supervisor III; Santiago DiAngelo, Group Supervisor II; Ana Luz Paz, Group Supervisor II; Marisol Guevara, Group Supervisor I; Gabriella Curincita, Group Supervisor I FIELD REPRESENTATIVE: Craigus Thompson Sr. DATE: August 5, 2025 TITLE 15 Section YES NO N/A P/P REFERENCE – COMMENTS3 1328 SAFETY CHECKS Article 3 Section 1328 0B The facility administrator shall develop and implement We reviewed each facility’s safety checks for policy and procedures that provide for direct visual the months of June and July 2025. Review of observation of youth at a minimum of every 15 minutes, documentation revealed that safety checks at random or varied intervals during hours when youth are being completed per regulation. It should are asleep or when youth are in their rooms, confined in be noted that checks were completed at holding cells or confined to their bed in a dormitory. random or varied intervals whenever youth Supervision is not replaced, but may be supplemented are present in their room. by, an audio/visual electronic surveillance system designed to detect overt, aggressive or assaultive We also reviewed live-time safety checks as behavior and to summon aid in emergencies. All safety ☒ ☐ ☐ we toured the facility. All checks reviewed checks shall be documented with the actual time the were in compliance with this regulation. It check is completed. should be further noted that the facility’s safety checks are reviewed each day by an Institution Service Manager. All late safety checks require a staff response as to why the safety check was completed late. This response is documented on the Late or Missed Room Check Explanation Form. 1 This document is intended for use as a tool during the inspection process; this worksheet may not contain each Title 15 regulation that is required. Additionally, many regulations on this worksheet are SUMMARIES of the regulation; the text on this worksheet may not contain the entire text of the actual regulation. Please refer to the complete California Code of Regulations, Title 15, Minimum Standards for Juvenile Facilities, Division 1, Chapter 1, Subchapter 5 for the complete list and text of regulations. 2 This is a modified version of the Procedures Checklist and is only intended for the 2025 Unannounced Inspection of the San Mateo Secure Youth Treatment Facility. 3 Excerpts from facility policies, procedures, or other reference documents are indicated in italicized text. 7554 San Mateo SYTF UI PRO 25-26 Page 1 of 5 J453 JUV PRO eff. 01.01.25 TITLE 15 Section YES NO N/A P/P REFERENCE – COMMENTS3 1354.5 ROOM CONFINEMENT Article 5 Section 1354.3 Room Confinement 1B (a) The facility administrator shall develop and We requested to review all room confinement implement written policies and procedures addressing incidents from April 2025 to the present. In all, the confinement of youth in their room that are consistent we reviewed one (1) Room Confinement with Welfare and Institutions Code Section 208.3. The incident report from the YSC SYTF facility. placement of a youth in room confinement shall be Review of the documentation provided accomplished in accordance with the following revealed compliance with this regulation. guidelines: On August 6th, during the YSC weekly Supervisors meeting, we provided technical assistance with regard to ensuring room ☒ ☐ ☐ confinement is utilized only after exhausting all other options and the youth poses an immediate threat to the safety and security of the facility. It should be noted that the facility recently implemented a room confinement protocol on January 28, 2025. Review of documentation provided revealed the facility is doing an excellent job of documenting youth behaviors and efforts to reintegrate the youth back into normal programming while on room confinement. (1) Room confinement shall not be used before other, Article 5 Section 1354.3 Room Confinement less restrictive, options have been attempted and (1) exhausted, unless attempting those options poses a ☒ ☐ ☐ threat to the safety or security of any youth or staff. (2) Room confinement shall not be used for the Article 5 Section 1354.3 Room Confinement purposes of punishment, coercion, convenience, or (2) ☒ ☐ ☐ retaliation by staff. (3) Room confinement shall not be used to the extent Article 5 Section 1354.3 Room Confinement that it compromises the mental and physical health of (3) ☒ ☐ ☐ the youth. (b) A youth may be held up to four hours in room Article 5 Section 1354.3 Room Confinement confinement. After the youth has been held in room (4) confinement for a period of four hours, staff shall do one ☒ ☐ ☐ or more of the following: Article 5 Section 1354.3 Room Confinement (1) Return the youth to general population. ☒ ☐ ☐ (4a) Article 5 Section 1354.3 Room Confinement (2) Consult with mental health or medical staff. ☒ ☐ ☐ (4b) (3) Develop an individualized plan that includes the Article 5 Section 1354.3 Room Confinement goals and objectives to be met in order to reintegrate (4c) ☒ ☐ ☐ the youth to general population. (4) If room confinement must be extended beyond Article 5 Section 1354.3 Room Confinement four hours, staff shall do each of the following: (5a) (A) Document the reasons for room confinement and the basis for the extension, the date and time Documentation provided revealed that zero ☒ ☐ ☐ the youth was first placed in room confinement, (0) youth has been extended on room and when he or she is eventually released from confinement past four (4) hours. room confinement. (B) Develop an individualized plan that includes Article 5 Section 1354.3 Room Confinement the goals and objectives to be met in order to (5b) ☒ ☐ ☐ integrate the youth to general population. 7554 San Mateo SYTF UI PRO 25-26 Page 2 of 5 J453 JUV PRO eff. 01.01.25 TITLE 15 Section YES NO N/A P/P REFERENCE – COMMENTS3 (C) Obtain documented authorization by the Article 5 Section 1354.3 Room Confinement facility superintendent or his or her designee (5c) ☒ ☐ ☐ every four hours thereafter. (5) This section is not intended to limit the use of Article 5 Section 1354.3 Room Confinement single-person rooms or cells for the housing of youth (6) in juvenile facilities and does not apply to normal ☒ ☐ ☐ sleeping hours. (6) This section does not apply to youth or wards in Article 5 Section 1354.3 Room Confinement court holding facilities or adult facilities. ☒ ☐ ☐ (11) (7) Nothing in this section shall be construed to Article 5 Section 1354.3 Room Confinement conflict with any law providing greater or additional ☒ ☐ ☐ protections to youth. (8) This section does not apply during an Article 5 Section 1354.3 Room Confinement extraordinary emergency circumstance that requires a significant departure from normal institutional operations, including a natural disaster or facility- wide threat that poses an imminent and substantial ☒ ☐ ☐ risk of harm to multiple staff or youth. This exception shall apply for the shortest amount of time needed to address this imminent and substantial risk of harm. (9) This section does not apply when a youth is Article 5 Section 1354.3 Room Confinement placed in a locked cell or sleeping room to treat and (9) protect against the spread of a communicable disease for the shortest amount of time required to reduce the risk of infection, with the written approval of a licensed physician or nurse practitioner, when the youth is not required to be in an infirmary for an ☒ ☐ ☐ illness. Additionally, this section does not apply when a youth is placed in a locked cell or sleeping room for required extended care after medical treatment with the written approval of a licensed physician or nurse practitioner, when the youth is not required to be in an infirmary for illness. 1360 SEARCHES Article 5 Section 1360 The facility administrator shall develop and implement At the time of the inspection, zero (0) strip written policies and procedures governing the search of searches have been completed on a youth youth, the facility, and visitors. since February 2025. Review of policy and Policies and procedures shall provide that: procedure provided revealed compliance with this regulation. ☒ ☐ ☐ It should be noted that the facility has ordered a body scanner to assist with detecting contraband and that all staff will be trained on policy and practice related to strip searches. Please send verification that training has been provided once it is complete. (a) Searches shall be conducted to ensure the safety Article 5 Section 1360.9 Training and security of the facility, public, visitors, youth, and ☒ ☐ ☐ staff. (b) Searches shall be conducted in a manner that Article 5 Section 1360.9 Training preserves the privacy and dignity of the person being searched and shall not be conducted for harassment or ☒ ☐ ☐ as a form of discipline or punishment. 7554 San Mateo SYTF UI PRO 25-26 Page 3 of 5 J453 JUV PRO eff. 01.01.25 TITLE 15 Section YES NO N/A P/P REFERENCE – COMMENTS3 (c) Strip searches and visual or physical body cavity Article 5 Section 1360.2 Strip Searches searches shall comply with Penal Code Section 4030. ☒ ☐ ☐ (d) Physical body cavity searches shall only be Article 5 Section 1360.3 Physical Body Cavity conducted by a medical professional. ☒ ☐ ☐ Search (e) Any youth held after a detention hearing shall only be Article 5 Section 1360.2 Strip Search strip searched with prior approval of a supervisor when there is reasonable suspicion based on specific and Zero (0) YSC SYTF youth had been strip- articulable facts to believe that youth is concealing ☒ ☐ ☐ searched this inspection cycle. contraband. The reasonable suspicion shall be documented. (f) Searches of transgender and intersex youth shall Article 5 Section 1360.5 Transgender comply with Section 1352.5. ☒ ☐ ☐ Searches (g) Cross-gender pat-down searches and strip searches Article 5 Section 1360.5 Transgender are prohibited except in exigent circumstances or when Searches conducted by a medical professional. Such searches ☒ ☐ ☐ must be justified and documented in writing. 1361 GRIEVANCE PROCEDURE Article 5 Section 1361 The facility administrator shall develop and implement We reviewed the grievance logs from June written policies and procedures whereby any youth may and July 2025 at the YSC SYTF. In all, we appeal and have resolved grievances relating to any reviewed five (5) youth grievance forms. condition of confinement, including but not limited to Review of policy and procedure and review of health care services, classification decisions, program ☒ ☐ ☐ documentation provided revealed compliance participation, telephone, mail or visiting procedures, with this regulation. food, clothing, bedding, mistreatment, harassment or violations of the nondiscrimination policy. There shall be no time limit on filing grievances. Policies and procedures shall include provisions whereby the facility manager ensures: (a) a grievance form and instructions for registering a Article 5 Section 1361 (1) grievance, which includes provisions for the youth to ☒ ☐ ☐ have free access to the form; (b) the youth shall have the option to confidentially file Article 5 Section 1361 (8) the grievance or to deliver the form to any youth ☒ ☐ ☐ supervision staff working in the facility; (c) resolution of the grievance at the lowest appropriate Article 5 Section 1361 (2) staff level; ☒ ☐ ☐ (d) provision for a prompt review and initial response to Article 5 Section 1361 (5) grievances within three (3) business days, grievances that relate to health and safety issues must be It should be noted that all grievances addressed immediately; ☒ ☐ ☐ reviewed had initial responses completed prior to three (3) business days. (1) The youth may elect to be present to explain Article 5 Section 1361 his/her version of the grievance to a person not directly involved in the circumstances which led to the ☒ ☐ ☐ grievance. (2) Provision for a staff representative approved by Article 5 Section 1361 the facility administrator to assist the youth. ☒ ☐ ☐ (e) provision for a written response to the grievance Article 5 Section 1361 which includes the reasons for the decisions; ☒ ☐ ☐ (f) a system which provides that any appeal of a Article 5 Section 1361 grievance shall be heard by a person not directly ☒ ☐ ☐ involved in the circumstances which led to the grievance; 7554 San Mateo SYTF UI PRO 25-26 Page 4 of 5 J453 JUV PRO eff. 01.01.25 TITLE 15 Section YES NO N/A P/P REFERENCE – COMMENTS3 (g) resolution of the grievance must occur within ten (10) Article 5 Section 1361.3 Timely Resolution of business days unless circumstances dictate a longer Grievance time frame. The youth shall be notified of any delay; and, It should be noted that all grievances ☒ ☐ ☐ reviewed were resolved within ten (10) business days of the grievance being submitted. (h) the policy shall provide multiple internal and external Article 5 Section 1361 methods to report sexual abuse and sexual harassment. ☒ ☐ ☐ Whether or not associated with a grievance, concerns of Article 5 Section 1361 parents, guardians, staff or other parties shall be addressed and documented in accordance with written ☒ ☐ ☐ policies and procedures within a specified timeframe. 7554 San Mateo SYTF UI PRO 25-26 Page 5 of 5 J453 JUV PRO eff. 01.01.25