Alameda County Department of Children and Family Services

CALIFORNIA STATE AUDITOR 4 Report 2024-108 | September 2025 Table 1 The Department Consistently Exceeded Caseload Guidelines for New Emergency Response Cases From Fiscal Years 2019–20 Through 2023–24 FISCAL YEAR 2019–20 2020–21 2021–22 2022–23 2023–24 Monthly caseload guideline for new 15 15 15 15 15 emergency response cases Total number of new emergency 4,079 4,031 4,348 4,221 4,065 response cases Total number of staff‑months* 616 611 547 505 534 Total number (and percent) of staff‑months that staff were assigned 523 (85%) 515 (84%) 410 (75%) 354 (70%) 424 (79%) caseloads at or below the guideline Total number (and percent) of staff‑months that staff were assigned 93 (15%) 96 (16%) 137 (25%) 151 (30%) 110 (21%) caseloads above the guideline Source: Analysis of the department’s CWS/CMS data. Note: References to cases and caseloads include cases, as well as immediate and non‑immediate referral investigations. * Staff‑months refers to the total number of months that staff were collectively assigned to new emergency response caseloads during each fiscal year. Because individual staff were not necessarily assigned new caseloads every month during the year, the number of staff‑months does not evenly divide by 12.