Valley State Prison for Women Medical Inspection Results Cycle 2

VALLEY STATE PRISON FOR WOMEN MEDICAL INSPECTION RESULTS OFFICE OF THE INSPECTOR GENERAL STATE OF CALIFORNIA September 2011 Contents Executive Summary ......................................................................................… 1 Introduction …................................................................................................… 3 Background …....................................................................................… 3 About the Institution …......................................................................… 4 Objectives, Scope, and Methodology ….............................................. 4 Medical Inspection Results ….......................................................................… 7 Appendix – Comparative Medical Inspection Scores …...............................29 California Correctional Health Care Services' Response ........................... 30 Executive Summary An April 2001 class action lawsuit filed by inmates represented by the Prison Law Office alleged that the state provided constitutionally inadequate medical care at California state prisons in violation of inmates’ constitutional rights. In October 2005, the U.S. Court for the Northern District of California declared that California’s delivery system for prison medical care was “broken beyond repair” and still not meeting constitutional standards. As a result, the federal court imposed a receivership to raise the delivery of medical care to constitutional standards. To evaluate and monitor the progress of medical care delivery to inmates, the receiver requested, and the Office of the Inspector General agreed, to establish an objective, clinically appropriate, and metric-oriented medical inspection program to review the delivery of medical care at each state prison. In March 2011, we inspected Valley State Prison for Women (VSPW) for the Overall second time. Our medical inspection encompassed 19 components of medical Score delivery and comprised 143 questions. The questions are weighted based on 82.2% their importance to the delivery of medical care to inmates. VSPW received 82.2 percent of the total weighted points possible. This is a 2.2 percentage point improvement over the score of 80.0 percent from our first inspection of this prison issued in May 2010. The following summary table lists the components we inspected in order of importance (highest to lowest), with the institution’s score and the definitions of each inspection component. The detailed medical inspection results, with the questions for each component, begin on page 7 of this report. While we are committed to helping each institution achieve a higher level of medical care, it is not our intent to determine the percentage score needed by an institution to meet constitutional standards—that is a legal matter for the federal court to determine. Executive Summary Table Component Weighted Score Definition Chronic Care 81.7% Examines how well the prison provided care and medication to inmates with specific chronic care conditions, which are those that affect (or have the potential to affect) an inmate's functioning and long-term prognosis for more than six months. Our inspection tests anti-coagulation therapy and the following chronic care conditions: asthma, diabetes, HIV (Human Immunodeficiency Virus), and hypertension. Clinical Services 75.9% Evaluates the inmate's access to primary health care services and focuses on inmates who recently received services from any of the prison's facility or administrative segregation unit clinics. This component evaluates sick call processes (doctor or nurse line), medication management, and nursing. Health Screening 95.2% Focuses on the prison's process for screening new inmates upon arrival to the institution for health care conditions that require treatment and monitoring, as well as ensuring inmates' continuity of care. Specialty Services 92.0% Focuses on the prison's process for approving, denying, and scheduling services that are outside the specialties of the prison's medical staff. Common examples of these services include physical therapy, oncology services, podiatry consultations, and neurology services. Urgent Services 79.7% Addresses the care provided by the institution to inmates before and after they were sent to a community hospital. Medical Inspection Unit Page 1 Office of the Inspector General State of California Component Weighted Score Definition Emergency Services 78.8% Examines how well the prison responded to inmate medical emergencies. Prenatal 81.3% Focuses on the prenatal and post-delivery medical care provided to pregnant inmates. Care/Childbirth/Post- delivery Diagnostic Services 76.9% Addresses the timeliness of radiology (x-ray) and laboratory services and whether the prison followed up on clinically significant results. Access to Health Care 39.2% Addresses the prison's effectiveness in filing, storing, and retrieving medical records and Information medical-related information. Outpatient Housing Unit 88.3% Determines whether the prison followed department policies and procedures when placing inmates in the outpatient housing unit. This component also evaluates whether the placement provided the inmate with adequate care and whether the physician's plan addressed the placement diagnosis. Internal Reviews 85.7% Focuses on the activities of the prison's Quality Management Committee and Emergency Medical Response Review Committee. This component also evaluates the timeliness of the inmates' medical appeals and the prison's use of inmate death reviews. Inmate Transfers 100.0% Focuses on inmates pending transfer to determine whether the sending institution documented medication and medical conditions to assist the receiving institution in providing continuity of care. Clinic Operations 97.0% Addresses the general operational aspects of the prison's facility clinics. Generally, the questions in this component relate to the overall cleanliness of the clinics, privacy afforded to inmates during non-emergency visits, use of priority ducats (slip of paper the inmate carries for scheduled medical appointments), and availability of health care request forms. Preventive Services 92.0% Focuses on inmate cancer screening, tuberculosis evaluation, and influenza immunizations. Pharmacy Services 93.1% Addresses whether the prison's pharmacy complies with various operational policies, such as conducting periodic inventory counts, maintaining the currency of medications in its crash carts and after-hours medication supplies, and having valid permits. In addition, this component also addresses whether the pharmacy has an effective process for screening medication orders for potential adverse reactions/interactions. Other Services 100.0% Examines additional areas that are not captured in the other components. The areas evaluated in this component include the prison's provision of therapeutic diets, its handling of inmates who display poor hygiene, and the availability of the current version of the department's Inmate Medical Services Policies and Procedures. Inmate Hunger Strikes N/A Examines medical staff's monitoring of inmates participating in hunger strikes lasting longer than three days. There were no inmate hunger strikes at VSPW that met our testing criteria during our review period. Chemical Agent 73.5% Addresses the prison's process of handling inmates who may be predisposed to an adverse Contraindications outcome during cell extractions involving Oleoresin Capsicum, which is commonly referred to as "pepper spray." For example, this might occur if the inmate has asthma. Staffing Levels and 100.0% Examines the prison's medical staffing levels and training provided. Training Nursing Policy 50.0% Determines whether the prison maintains written policies and procedures for the safe and effective provision of quality nursing care. The questions in this component also determine whether nursing staff review their duty statements and whether supervisors periodically review the work of nurses to ensure they properly follow established nursing protocols. Overall Score 82.2% Medical Inspection Unit Page 2 Office of the Inspector General State of California Introduction Under the authority of California Penal Code section 6126, which assigns the Office of the Inspector General (OIG) responsibility for oversight of the California Department of Corrections and Rehabilitation (CDCR), and at the request of the federal receiver, the OIG developed a comprehensive inspection program to evaluate the delivery of medical care at each of CDCR’s 33 adult prisons. In March 2011, we inspected Valley State Prison for Women (VSPW). Our medical inspection encompassed 19 components of medical delivery and comprised 143 questions. To help readers understand the medical risk associated with certain components of medical delivery—which pose a greater risk to an inmate-patient—we developed a weighting system and assigned points to each question. Consequently, we assigned more total points to more critical components, such as chronic care, clinical services, and health screening. We assigned fewer total points to less critical components, such as inmate hunger strikes, staffing levels and training, and chemical agent contraindications. (For a detailed description of the weighting system, see Objectives, Scope, and Methodology on the next page.) Background In April 2001, inmates represented by the Prison Law Office filed a class action lawsuit, known as Plata v. Brown. The lawsuit alleged that the state provided constitutionally inadequate medical care at California state prisons in violation of inmates’ constitutional rights. In June 2002, the parties entered into a Stipulation for Injunctive Relief, and the state agreed to implement over several years comprehensive new medical care policies and procedures at all institutions. Nevertheless, the U.S. Court for the Northern District of California declared in October 2005 that California’s delivery system for prison medical care was “broken beyond repair” and still not meeting constitutional standards. Thus, the federal court imposed a receivership to raise the delivery of medical care to constitutional standards. In essence, the court ordered the receiver to manage the state’s delivery of medical care and restructure day-to-day operations to develop and sustain a system that provides constitutionally adequate medical care to inmates. The court stated that it would remove the receiver and return control to the state once the system is stable and provides for constitutionally adequate medical care. To evaluate and monitor the progress of medical care delivery to inmates, the receiver requested that the OIG establish an objective, clinically appropriate, and metric-oriented medical inspection program. To that end, the Inspector General agreed to inspect each state prison on a cycle basis. In June 2010, we completed the fieldwork for our first cycle of medical inspections of the state’s 33 prisons. This report presents the results of the second medical inspection conducted at this institution. The appendix to this report provides summary comparative data for the first and second cycle inspections conducted at this institution. We are committed to helping each institution achieve a higher level of medical care, but it is up to the federal court to determine the percentage score necessary for an institution to meet constitutional standards. Medical Inspection Unit Page 3 Office of the Inspector General State of California About the Institution VSPW opened in April 1995 and functions as both a reception center and a general population institution. Its primary mission is to provide education and vocational opportunities for inmates, as well as work programming opportunities. VSPW houses Level I through Level IV inmates. As of August 24, 2011, CDCR reported that VSPW had 3,372 female inmates, of which 687 were housed in the reception center. VSPW operates five medical clinics where staff handle non-urgent requests for medical services. VSPW also treats inmates needing urgent or emergency care in its triage and treatment area. According to information provided by the institution, VSPW's vacancy rate among medical managers, primary care providers, nursing supervisors, and nursing staff is 3.9 percent. Tim R. Neal serves as the prison's chief executive officer of health care services while Pal Virk, M.D., serves as the prison's chief medical executive. Objectives, Scope, and Methodology In designing the medical inspection program, we reviewed CDCR’s policies and procedures, relevant court orders, guidelines developed by the department’s Quality Medical Assurance Team, and guidance developed by the American Correctional Association. We also reviewed professional literature on correctional medical care, consulted with clinical experts, and met with stakeholders from the court, the receiver’s office, the department, and the Prison Law Office to discuss the nature and scope of the inspection program. Based on input from these stakeholders, we developed a medical inspection program that evaluates medical care delivery. Within each of 20 components, we created “yes” or “no” questions designed to gauge performance. To make the inspection results meaningful to both a medical expert and a lay reader, we worked with clinical experts to create a weighting system that factors the relative importance of each component compared to other components. Further, the program considers the relative importance of each question within a component to the other questions in that component. This weighting ensures that more critical components—such as those that pose the greatest medical risk to the inmate-patient—are given more weight compared to those considered less serious. For example, we assign a high number of possible points to the chronic care component because we consider this the most serious of all the components. We assign proportionately fewer points to all other components. Each inspection question is weighted and scored. The score is derived from the percentage of “yes” answers for each question from all items sampled. We then multiply the percentage of “yes” answers within a given question by the question’s weight to arrive at a score. The following example shows how this scoring system works. Example Question: Institution X Answers Weighting Points Yes No Yes + No Yes % Possible Received Score % N/A Unk Is the clinical history adequate? 40 10 50 80% 20 16 80.0% 0 0 Medical Inspection Unit Page 4 Office of the Inspector General State of California If the institution receives 40 “yes” answers and 10 “no” answers, the percentage of “yes” answers to this question equals 80 percent. We calculate the number of points the institution would receive by multiplying the “yes” percent of 80 by the number of possible points for this question, which is 20, to arrive at 16 points. To arrive at the total score, we add the points received for each question and then for each program component. Finally, we calculate the institution’s overall score by dividing the sum of the points received by the sum of the points possible. We do not include in the institution’s overall score the weight for questions that are not applicable or, in some cases, where a lack of documentation would result in numerous “no” answers for one deviation from policy (unknown). For instance, an institution may not be able to provide documentation that its Emergency Medical Response Review Committee met for a particular month. Therefore, when we evaluate whether meeting minutes document monthly meetings for a particular month, the institution would receive a “no” answer for that question. However, when we evaluate whether the meeting minutes document the warden’s attendance at the meeting, the answer would be “unknown” so that the institution’s score is not penalized twice for the same reason, not documenting the meeting. Further, we do not include a score for any question for which only one sample item is found to apply unless we know that the sample item represents the entire population related to the question in the time period under review. In these cases, the one sample item is identified as not applicable in our report and thereby not included in the inspection scores. To evaluate the institution’s delivery of medical care, we obtained various electronic data files maintained by the institution for inmate medical scheduling and tracking, pharmacy, and census data. We used these electronic data files only to identify random samples of inmates receiving or requiring specific medical services. We then reviewed the medical file for each inmate in our sample. We did not rely on the medical care information contained in these electronic data files. Our inspection program assumes that if a prison's medical staff does not document an event in an inmate's unit health record, the event in question did not happen. If an inmate's record does not show that the inmate received his medications on a specified date, for example, we assume that the inmate did not receive the medications. While it is possible that the inmate received his medications and the staff neglected to document the event, our program cannot assume that appropriate care was provided. Our medical inspection at VSPW encompassed 19 of the 20 components of medical delivery. One of the components was not applicable during the period inspected. In total, we reviewed 206 inmate medical files, which are referred to as unit health records. In addition, we reviewed staffing level reports, medical appeals summaries, nursing policies and procedures, summaries of medical drills and emergencies, minutes from Quality Management Committee and Emergency Medical Response Review Committee hearings, contents of inmate transfer envelopes, and assorted manual logs or tracking worksheets related to medical care delivery. Finally, we interviewed medical and custody staff members about the delivery of medical care to inmates, and we observed day-to-day medical delivery at the institution. We do not test the care provided in the licensed hospitals or correctional treatment centers because they are subject to inspections and oversight by other regulatory agencies. Medical Inspection Unit Page 5 Office of the Inspector General State of California Consistent with our agreement with the receiver, our report only addresses the conditions found related to the medical care criteria. We do not discuss the causes of noncompliance, nor do we make specific recommendations in this report. Further, we do not review for efficiency and economy of operations. However, if we learn of an inmate-patient who needs immediate care, we notify the chief executive officer of health care services and request a status report. Moreover, if we learn of significant departures from community standards, we may report such departures to the institution’s chief executive officer or the receiver’s office. Because these matters involve confidential medical information protected by state and federal privacy laws, specific details related to these cases are not included in our report. Following completion of the first cycle of 33 prison medical inspections in June 2010, we evaluated the medical inspection program for improvement opportunities with input from the stakeholders involved with the Plata v. Brown litigation. As a result, we made a limited number of revisions. These revisions include eliminating a medical emergency drill, adding five questions and eliminating seven others, and adjusting the weighting of certain questions. To assist the reader in comparing the results of the two inspections at this institution, taking into account the program revisions, this report includes an appendix. For ease of reference, following is a table of abbreviations used in the remainder of this report. Abbreviations used in this report CEO Chief Executive Officer CME Chief Medical Executive FTF Face-to-Face INH Isoniazid (antituberculous medication) LVN Licensed Vocational Nurse MD Medical Doctor OB Obstetrician OHU Outpatient Housing Unit OIG Office of the Inspector General PCP Primary Care Provider RN Registered Nurse TB Tuberculosis TTA Triage and Treatment Area UHR Unit Health Record Medical Inspection Unit Page 6 Office of the Inspector General State of California OFFICE OF THE INSPECTOR GENERAL VALLEY STATE PRISON FOR WOMEN Overall Score: MEDICAL INSPECTION RESULTS 82.2% 03/21/2011 – 03/24/2011 Answers Weighting Points Questions Not Answered Component Page Yes No Yes + No Yes % Points Possible Points Received Score % Not Applicable Unknown Chronic Care 8 192 32 224 85.7% 133 108.7 81.7% 10 5 Clinical Services 9 224 57 281 79.7% 100 75.9 75.9% 40 6 Health Screening 11 215 13 228 94.3% 66 62.8 95.2% 70 2 Specialty Services 13 97 12 109 89.0% 71 65.3 92.0% 63 5 Urgent Services 14 111 19 130 85.4% 59 47.0 79.7% 19 1 Emergency Services 15 28 6 34 82.4% 50 39.4 78.8% 5 1 Prenatal Care/Childbirth/Post-delivery 16 42 9 51 82.4% 53 43.1 81.3% 12 0 Diagnostic Services 17 43 12 55 78.2% 52 40.0 76.9% 7 3 Access to Health Care Information 18 4 4 8 50.0% 51 20.0 39.2% 0 0 Outpatient Housing Unit 19 52 8 60 86.7% 48 42.4 88.3% 10 2 Internal Reviews 20 28 1 29 96.6% 35 30.0 85.7% 0 0 Inmate Transfers 21 20 0 20 100.0% 30 30.0 100.0% 5 0 Clinic Operations 22 26 2 28 92.9% 33 32.0 97.0% 0 0 Preventive Services 23 52 5 57 91.2% 40 36.8 92.0% 0 0 Pharmacy Services 24 8 1 9 88.9% 29 27.0 93.1% 0 0 Other Services 25 6 0 6 100.0% 9 9.0 100.0% 1 0 Chemical Agent Contraindications 26 3 1 4 75.0% 17 12.5 73.5% 0 0 Staffing Levels and Training 27 8 0 8 100.0% 16 16.0 100.0% 1 0 Nursing Policy 28 10 4 14 71.4% 14 7.0 50.0% 1 0 Totals 1169 186 1355 86.3% 906 744.9 82.2% 244 25 Medical Inspection Unit Page 7 Office of the Inspector General State of California Answers Weighting Points Reference Chronic Care Number Yes No Yes + No Yes % Possible Received Score % N/A Unk 03.076 Was the inmate's most recent chronic care visit within the time frame 14 11 25 56.0% 20 11.2 56.0% 0 0 required by the degree of control of the inmate's condition based on his or her prior visit? 03.082 Did the institution document that it provided the inmate with health care 25 0 25 100.0% 6 6.0 100.0% 0 0 education? 03.175 Did the inmate receive his or her prescribed chronic care medications during 13 6 19 68.4% 16 10.9 68.4% 6 0 the most recent three-month period or did the institution follow departmental policy if the inmate refused to pick up or show up for his or her medications? 03.294 Is the follow-up interval documented at the most recent chronic care visit 23 1 24 95.8% 5 4.8 95.8% 0 1 consistent with the intervals required in the policy? 03.235 Is the clinical history adequate? 19 5 24 79.2% 18 14.3 79.2% 0 1 03.236 Is the focused clinical examination adequate? 20 1 21 95.2% 16 15.2 95.2% 4 0 03.237 Is the assessment adequate? 22 2 24 91.7% 18 16.5 91.7% 0 1 03.238 Is the plan adequate? 19 4 23 82.6% 16 13.2 82.6% 0 2 03.262 Is the inmate's Problem List complete and filed accurately in the inmate's 25 0 25 100.0% 8 8.0 100.0% 0 0 UHR? 03.293 Are immunizations current for the chronic care condition? 12 2 14 85.7% 10 8.6 85.7% 0 0 Component Subtotals: 192 32 224 85.7% 133 108.7 81.7% 10 5 Medical Inspection Unit Page 8 Office of the Inspector General State of California Answers Weighting Points Reference Clinical Services Number Yes No Yes + No Yes % Possible Received Score % N/A Unk 01.024 RN FTF Documentation: Did the inmate's request for health care get 25 0 25 100.0% 6 6.0 100.0% 0 0 reviewed the same day it was received? 01.025 Did the RN complete an FTF visit within one business day after the Form 25 0 25 100.0% 10 10.0 100.0% 0 0 7362 (Health Care Services Request) was reviewed? 01.027 If the RN determined a referral to a PCP was necessary, was the inmate seen 13 1 14 92.9% 10 9.3 92.9% 11 0 within the time lines specified by the RN during the FTF triage? 01.246 Did documentation indicate that the RN reviewed all of the inmate's 24 1 25 96.0% 4 3.8 96.0% 0 0 clinically significant complaints listed on Form 7362? 01.157 RN FTF Documentation: Did the RN's subjective note address the nature 16 9 25 64.0% 6 3.8 64.0% 0 0 and history of the inmate's clinically significant complaint(s)? 01.159 RN FTF Documentation: Did the RN's objective note include vital signs and 14 10 24 58.3% 5 2.9 58.3% 1 0 a focused physical examination, and did it adequately address the clinically significant problems noted in the subjective note? 01.244 RN FTF Documentation: Did the RN's objective note include allergies, 17 8 25 68.0% 3 2.0 68.0% 0 0 weight, current medication, and where appropriate, medication compliance? 01.158 RN FTF Documentation: For the clinically significant complaints, did the 17 8 25 68.0% 5 3.4 68.0% 0 0 RN's assessment provide appropriate conclusions based on subjective and objective data? 01.162 RN FTF Documentation: Did the RN's plan include an adequate strategy to 20 5 25 80.0% 6 4.8 80.0% 0 0 address the clinically significant problems identified during the FTF triage? 01.163 RN FTF Documentation: Did the RN's education/instruction adequately 21 4 25 84.0% 4 3.4 84.0% 0 0 address the clinically significant problems identified during the FTF triage? 01.247 Sick Call Follow-up: If the provider ordered a follow-up sick call 4 1 5 80.0% 5 4.0 80.0% 20 0 appointment, did it take place within the time frame specified? Medical Inspection Unit Page 9 Office of the Inspector General State of California Answers Weighting Points Reference Clinical Services Number Yes No Yes + No Yes % Possible Received Score % N/A Unk 01.124 Sick Call Medication: Did the institution administer or deliver prescription 20 4 24 83.3% 6 5.0 83.3% 1 0 medications (new orders) to the inmate within specified time frames? 15.234 Are clinic response bags audited daily and do they contain essential items? 2 0 2 100.0% 5 5.0 100.0% 0 0 21.278 If pre-existing medical conditions contributed to the need for the TTA visit, 6 6 12 50.0% 25 12.5 50.0% 7 6 was there adequate prior management of those conditions? Component Subtotals: 224 57 281 79.7% 100 75.9 75.9% 40 6 Medical Inspection Unit Page 10 Office of the Inspector General State of California Answers Weighting Points Reference Health Screening Number Yes No Yes + No Yes % Possible Received Score % N/A Unk 02.016 Did the institution complete the initial health screening on the same day the 20 0 20 100.0% 9 9.0 100.0% 0 0 inmate arrived at the institution? 02.017 If "Yes" was answered to any of the questions on the initial health screening 14 0 14 100.0% 8 8.0 100.0% 6 0 form(s), did the RN provide an assessment and disposition on the date of arrival? 02.018 If, during the assessment, the RN referred the inmate to a clinician, was the 2 0 2 100.0% 9 9.0 100.0% 18 0 inmate seen within the time frame? 02.021 Reception Center: Did the inmate receive a history and physical by a Nurse 20 0 20 100.0% 7 7.0 100.0% 0 0 Practitioner, Physician Assistant, or a Physician and Surgeon within 14 calendar days of arrival? 02.211 Reception Center: Is the history of present illness section of the provider's 14 1 15 93.3% 2 1.9 93.3% 5 0 intake history and physical examination complete and appropriate to the chief complaint(s), if any? 02.212 Reception Center: Is the past medical history complete? 16 3 19 84.2% 2 1.7 84.2% 0 1 02.215 Reception Center: Is the review of systems complete? 17 3 20 85.0% 2 1.7 85.0% 0 0 02.213 Reception Center: Is the family and social history complete? 19 1 20 95.0% 1 1.0 95.0% 0 0 02.216 Reception Center: Is the physical examination complete and appropriate to 19 0 19 100.0% 2 2.0 100.0% 1 0 the history and review of systems? 02.217 Reception Center: Is the assessment appropriate to the history and physical 15 1 16 93.8% 3 2.8 93.8% 4 0 examination? 02.218 Reception Center: Is the plan appropriate to the assessment? 15 0 15 100.0% 4 4.0 100.0% 4 1 02.219 Reception Center: Has required intake testing been completed? 18 2 20 90.0% 3 2.7 90.0% 0 0 Medical Inspection Unit Page 11 Office of the Inspector General State of California Answers Weighting Points Reference Health Screening Number Yes No Yes + No Yes % Possible Received Score % N/A Unk 02.020 Did the LVN/RN adequately document the tuberculin test and timely 20 0 20 100.0% 6 6.0 100.0% 0 0 reading of the test results; or, if the inmate did not have a TB test because of a previous positive TB test, was a review of signs and symptoms completed? 02.015 Was a review of symptoms completed if the inmate's tuberculin test was 0 0 0 0.0% 0 0.0 0.0% 20 0 positive, and were the results reviewed by the infection control nurse or the public health nurse? 02.128 If the inmate had an existing medication order upon arrival at the institution, 6 2 8 75.0% 8 6.0 75.0% 12 0 did the inmate receive the medications by the next calendar day, or did a physician document why the medications were not to be continued? Component Subtotals: 215 13 228 94.3% 66 62.8 95.2% 70 2 Medical Inspection Unit Page 12 Office of the Inspector General State of California Answers Weighting Points Reference Specialty Services Number Yes No Yes + No Yes % Possible Received Score % N/A Unk 07.037 Did the institution approve or deny the PCP's request for specialty services 27 0 27 100.0% 8 8.0 100.0% 0 0 within the specified time frames? 07.035 Did the inmate receive the specialty service within specified time frames? 17 0 17 100.0% 9 9.0 100.0% 10 0 07.090 Physical therapy services: Did the physical therapist assess the inmate and 2 0 2 100.0% 2 2.0 100.0% 25 0 document the treatment plan and treatment provided to the inmate? 07.043 Did the PCP review the specialist's report and see the inmate for a follow-up 11 2 13 84.6% 10 8.5 84.6% 14 0 appointment within specified time lines following completion of the specialty service? 07.260 Was the institution's denial of the PCP's request for specialty services 3 0 3 100.0% 15 15.0 100.0% 2 5 consistent with the "medical necessity" requirement? 07.273 Was information provided on the request for services sufficient for the 6 4 10 60.0% 4 2.4 60.0% 0 0 Medical Authorization Review Committee to make a medical necessity determination? 07.259 Was there adequate documentation of the reason for the denial of specialty 8 2 10 80.0% 4 3.2 80.0% 0 0 services? 07.270 Did the specialty provider provide timely findings and recommendations or 16 0 16 100.0% 6 6.0 100.0% 11 0 did an RN document that he or she called the specialty provider to ascertain the findings and recommendations? 07.261 Is the institution scheduling high-priority (urgent) specialty services within 2 0 2 100.0% 9 9.0 100.0% 0 0 14 days? 07.288 At the first PCP visit following the denial, did the PCP inform the patient of 5 4 9 55.6% 4 2.2 55.6% 1 0 the denial and appropriately manage the condition that gave rise to the specialty service request? Component Subtotals: 97 12 109 89.0% 71 65.3 92.0% 63 5 Medical Inspection Unit Page 13 Office of the Inspector General State of California Answers Weighting Points Reference Urgent Services Number Yes No Yes + No Yes % Possible Received Score % N/A Unk 21.248 Upon the inmate's discharge from the community hospital, did the TTA RN 24 1 25 96.0% 6 5.8 96.0% 0 0 document that he or she reviewed the inmate's discharge plan and completed an FTF assessment of the inmate? 21.249 Upon the inmate's discharge from the community hospital, did the inmate 20 5 25 80.0% 8 6.4 80.0% 0 0 receive a follow-up appointment with his or her PCP within five calendar days of discharge? 21.281 Upon the inmate's discharge from a community hospital, did the institution 9 3 12 75.0% 7 5.3 75.0% 13 0 administer or deliver all prescribed medications to the inmate within specified time frames? 21.275 Was the TTA nursing clinical care and documentation adequate? 20 4 24 83.3% 15 12.5 83.3% 0 1 21.276 While the patient was in the TTA, did the provider render adequate and 13 6 19 68.4% 19 13.0 68.4% 6 0 timely clinical care, and adequately document that care? 21.250 Upon the inmate's return from the community hospital, was the inmate 25 0 25 100.0% 4 4.0 100.0% 0 0 placed in housing appropriate for his or her clinical status? Component Subtotals: 111 19 130 85.4% 59 47.0 79.7% 19 1 Medical Inspection Unit Page 14 Office of the Inspector General State of California Answers Weighting Points Reference Emergency Services Number Yes No Yes + No Yes % Possible Received Score % N/A Unk 08.183 Was the medical emergency responder notified of the medical emergency 5 0 5 100.0% 7 7.0 100.0% 0 0 without delay? 08.241 Did the first responder provide adequate basic life support prior to medical 0 0 0 0.0% 0 0.0 0.0% 5 0 staff arriving? 08.184 Did the medical emergency responder arrive at the location of the medical 5 0 5 100.0% 6 6.0 100.0% 0 0 emergency within eight minutes of initial notification? 08.185 Did the medical emergency responder use proper equipment to address the 4 0 4 100.0% 9 9.0 100.0% 0 1 emergency and was adequate medical care provided within the scope of his or her license? 08.242 Did staff call 911 without unnecessary delay after a life-threatening 4 1 5 80.0% 8 6.4 80.0% 0 0 condition was identified by a licensed health care provider or peace officer? 08.187 Did the institution provide adequate preparation for the ambulance's arrival, 5 0 5 100.0% 6 6.0 100.0% 0 0 access to the inmate, and departure? 08.186 Were both the first responder (if peace officer or licensed health care staff) 5 0 5 100.0% 5 5.0 100.0% 0 0 and the medical emergency responder basic life support certified at the time of the incident? 08.222 Were the findings of the institution's Emergency Medical Response Review 0 5 5 0.0% 9 0.0 0.0% 0 0 Committee supported by the documentation and completed within 30 days? Component Subtotals: 28 6 34 82.4% 50 39.4 78.8% 5 1 Medical Inspection Unit Page 15 Office of the Inspector General State of California Answers Weighting Points Reference Prenatal Care/Childbirth/Post-delivery Number Yes No Yes + No Yes % Possible Received Score % N/A Unk 09.068 Was the pregnant inmate issued a Form 7410 (Comprehensive 7 0 7 100.0% 5 5.0 100.0% 0 0 Accommodation Chrono) for a lower bunk and lower-tier housing if housed in a multi-tiered housing unit? 09.069 Did medical staff promptly order extra daily nutritional supplements and 7 0 7 100.0% 5 5.0 100.0% 0 0 food for the inmate? 09.071 Did the inmate visit with an OB physician according to the applicable time 4 3 7 57.1% 8 4.6 57.1% 0 0 frames? 09.072 Is the problems/risks identified section of the prenatal flow record (e.g. 4 3 7 57.1% 7 4.0 57.1% 0 0 Briggs Form 5703N or Hollister 5703) consistent with the prenatal screens and the maternal physical examination? 09.223 Were the results of the inmate's specified prenatal screening tests 6 1 7 85.7% 5 4.3 85.7% 0 0 documented on the prenatal flow record? 09.224 Was the inmate's weight and blood pressure documented at each clinic visit? 7 0 7 100.0% 6 6.0 100.0% 0 0 09.074 Did the inmate receive her six-week check-up (post-delivery)? 3 2 5 60.0% 7 4.2 60.0% 2 0 09.066 New arrival only: Did the inmate receive a pregnancy test within three 2 0 2 100.0% 5 5.0 100.0% 5 0 business days of arrival at the institution to positively identify her pregnancy? 09.067 New arrival only: Was the inmate seen by an OB physician or OB nurse 2 0 2 100.0% 5 5.0 100.0% 5 0 practitioner within seven business days of her arrival at the institution? Component Subtotals: 42 9 51 82.4% 53 43.1 81.3% 12 0 Medical Inspection Unit Page 16 Office of the Inspector General State of California Answers Weighting Points Reference Diagnostic Services Number Yes No Yes + No Yes % Possible Received Score % N/A Unk 06.049 Radiology order: Was the radiology service provided within the time frame 3 1 4 75.0% 7 5.3 75.0% 0 1 specified in the physician's order? 06.245 Radiology order: Was the diagnostic report received by the institution 4 1 5 80.0% 6 4.8 80.0% 0 0 within 14 days? 06.200 Radiology order: Did the PCP review the diagnostic report and initiate 2 2 4 50.0% 7 3.5 50.0% 1 0 written notice to the inmate within two business days of the date the institution received the diagnostic reports? 06.188 All laboratory orders: Was the specimen collected within the applicable time 8 1 9 88.9% 6 5.3 88.9% 0 1 frames of the physician's order? 06.191 All diagnostic services: At the next clinic visit following report of a 10 3 13 76.9% 7 5.4 76.9% 1 1 clinically significant abnormal diagnostic test result, did the PCP document the abnormal test result in the progress note? 06.263 All diagnostic services: At the next clinic visit following the report of a 9 1 10 90.0% 12 10.8 90.0% 5 0 clinically significant abnormal diagnostic test, did the PCP adequately manage the result? 06.202 All laboratory orders: Did the PCP review the diagnostic reports and initiate 7 3 10 70.0% 7 4.9 70.0% 0 0 written notice to the inmate within two business days of the date the institution received the diagnostic reports? Component Subtotals: 43 12 55 78.2% 52 40.0 76.9% 7 3 Medical Inspection Unit Page 17 Office of the Inspector General State of California Answers Weighting Points Reference Access to Health Care Information Number Yes No Yes + No Yes % Possible Received Score % N/A Unk 19.150 Is the medical records office current with its loose filing? 0 1 1 0.0% 9 0.0 0.0% 0 0 19.169 Did medical records staff make UHRs available to clinic staff for the 1 1 2 50.0% 15 7.5 50.0% 0 0 inmates ducated for medical appointments the next day? 19.243 Was the institution able to account for the OIG's requested UHR files? 0 1 1 0.0% 12 0.0 0.0% 0 0 19.266 Does the institution properly file inmates' medical information? 1 0 1 100.0% 5 5.0 100.0% 0 0 19.271 While reviewing UHRs as part of the OIG's inspection, were the OIG's RN 1 0 1 100.0% 5 5.0 100.0% 0 0 and MD inspectors able to locate all relevant documentation of health care provided to inmates? 19.272 Does the institution promptly file blood pressure logs in UHRs? 1 1 2 50.0% 5 2.5 50.0% 0 0 Component Subtotals: 4 4 8 50.0% 51 20.0 39.2% 0 0 Medical Inspection Unit Page 18 Office of the Inspector General State of California Answers Weighting Points Reference Outpatient Housing Unit Number Yes No Yes + No Yes % Possible Received Score % N/A Unk 04.052 Did the RN complete an initial assessment of the inmate on the day of 10 0 10 100.0% 5 5.0 100.0% 0 0 placement? 04.051 Did the PCP evaluate the inmate within one calendar day after placement? 9 1 10 90.0% 5 4.5 90.0% 0 0 04.053 While the inmate was placed in the OHU, did the PCP complete the 2 0 2 100.0% 4 4.0 100.0% 8 0 Subjective, Objective, Assessment, Plan and Education note at a minimum of every 14 days? 04.112 Was the PCP's initial evaluation adequate for the problem(s) requiring OHU 5 5 10 50.0% 7 3.5 50.0% 0 0 placement? 04.230 Was the PCP's initial assessment (or diagnoses) appropriate for the findings 8 0 8 100.0% 7 7.0 100.0% 2 0 in the initial evaluation? 04.056 Did the PCP's plan adequately address the patient's medical needs? 7 2 9 77.8% 7 5.4 77.8% 0 1 04.208 Was the level of care available in the OHU adequate for the patient's clinical 9 0 9 100.0% 7 7.0 100.0% 0 1 needs? 15.103 In the OHU, are patient call buttons operational or does medical staff make 1 0 1 100.0% 3 3.0 100.0% 0 0 rounds every 30 minutes? 15.225 Does the OHU use disinfectant daily in common patient areas? 1 0 1 100.0% 3 3.0 100.0% 0 0 Component Subtotals: 52 8 60 86.7% 48 42.4 88.3% 10 2 Medical Inspection Unit Page 19 Office of the Inspector General State of California Answers Weighting Points Reference Internal Reviews Number Yes No Yes + No Yes % Possible Received Score % N/A Unk 17.221 Did the institution complete a medical emergency response drill for each 0 1 1 0.0% 5 0.0 0.0% 0 0 watch and include participation of health care and custody staff during the most recent full quarter? 17.174 Did the institution promptly process inmate medical appeals during the most 1 0 1 100.0% 5 5.0 100.0% 0 0 recent 12 months? 17.132 Do the Emergency Medical Response Review Committee meeting minutes 6 0 6 100.0% 5 5.0 100.0% 0 0 document monthly meetings for the last six months? 17.138 Do the Emergency Medical Response Review Committee meeting minutes 6 0 6 100.0% 5 5.0 100.0% 0 0 document the warden's (or his or her designee's) attendance? 17.118 Do the Quality Management Committee meeting minutes document 6 0 6 100.0% 5 5.0 100.0% 0 0 monthly meetings for the last six months? 17.119 Did the Quality Management Committee report its findings to the 6 0 6 100.0% 5 5.0 100.0% 0 0 CEO/CME each of the last six meetings? 17.135 Did the last three Quality Management Committee meeting minutes reflect 3 0 3 100.0% 5 5.0 100.0% 0 0 findings and strategies for improvement? Component Subtotals: 28 1 29 96.6% 35 30.0 85.7% 0 0 Medical Inspection Unit Page 20 Office of the Inspector General State of California Answers Weighting Points Reference Inmate Transfers Number Yes No Yes + No Yes % Possible Received Score % N/A Unk 05.108 Did Receiving and Release have the inmate's UHR and transfer envelope? 5 0 5 100.0% 7 7.0 100.0% 0 0 05.109 If the inmate was scheduled for any upcoming specialty services, were the 0 0 0 0.0% 0 0.0 0.0% 5 0 services noted on Form 7371 (Health Care Transfer Information)? 05.110 Do all appropriate forms in the transfer envelope identify all medications 5 0 5 100.0% 8 8.0 100.0% 0 0 ordered by the physician, and are the medications in the transfer envelope? 05.171 Did an RN accurately complete all applicable sections of Form 7371 based 5 0 5 100.0% 7 7.0 100.0% 0 0 on the inmate's UHR? 05.172 Did the medical records office maintain a copy of the inmate's Form 7371 5 0 5 100.0% 8 8.0 100.0% 0 0 and Form 7231A (Outpatient Medication Administration Record) when the inmate transferred? Component Subtotals: 20 0 20 100.0% 30 30.0 100.0% 5 0 Medical Inspection Unit Page 21 Office of the Inspector General State of California Answers Weighting Points Reference Clinic Operations Number Yes No Yes + No Yes % Possible Received Score % N/A Unk 14.023 Does the institution make the Form 7362 (Health Care Services Request) 6 0 6 100.0% 4 4.0 100.0% 0 0 available to inmates? 14.164 Are areas available to ensure audio and visual privacy during RN FTF 4 0 4 100.0% 3 3.0 100.0% 0 0 assessments and doctors' examinations for non-emergencies? 14.166 Were refrigerated drugs stored without food in the refrigerator, or were the 2 0 2 100.0% 2 2.0 100.0% 0 0 drugs stored in a sealed container if food was present? 14.131 Do medication nurses understand that the licensed staff member who 2 0 2 100.0% 4 4.0 100.0% 0 0 prepares the medication must also administer it on the same day it is prepared? 14.106 Does clinical staff wash their hands (either with soap or hand sanitizer) or 4 0 4 100.0% 6 6.0 100.0% 0 0 change gloves between patients? 14.033 Does the institution have an adequate process to ensure inmates who are 2 0 2 100.0% 4 4.0 100.0% 0 0 moved to a new cell still receive their medical ducats? 14.160 Does the institution have a process to identify, review, and address urgent 2 0 2 100.0% 4 4.0 100.0% 0 0 appointments if a doctor's line is canceled? 14.029 Does medical staff in the facility clinic know which inmates are on modified 2 0 2 100.0% 4 4.0 100.0% 0 0 program or confined to quarters and does staff have an adequate process to ensure those inmates receive their medication? 14.165 Are the clinic floors, waiting room chairs, and equipment cleaned with a 2 2 4 50.0% 2 1.0 50.0% 0 0 disinfectant daily? Component Subtotals: 26 2 28 92.9% 33 32.0 97.0% 0 0 Medical Inspection Unit Page 22 Office of the Inspector General State of California Answers Weighting Points Reference Preventive Services Number Yes No Yes + No Yes % Possible Received Score % N/A Unk 10.228 Inmates prescribed INH: Did the institution properly administer the 4 1 5 80.0% 6 4.8 80.0% 0 0 medication to the inmate? 10.232 Inmates prescribed INH: Did the institution monitor the inmate monthly for 5 0 5 100.0% 6 6.0 100.0% 0 0 the most recent three months he or she was on the medication? 10.229 Annual TB Screening: Was the inmate appropriately screened for TB within 10 0 10 100.0% 7 7.0 100.0% 0 0 the last year? 10.086 All inmates age 65 and older: Did the inmate receive an influenza 7 0 7 100.0% 6 6.0 100.0% 0 0 vaccination for the most recent influenza season? 10.085 All inmates age 51 or older: Did the inmate receive a fecal occult blood test 8 2 10 80.0% 5 4.0 80.0% 0 0 within the previous 12 months? 10.087 Female inmates age 41 or older: Did the inmate receive a mammogram 10 0 10 100.0% 5 5.0 100.0% 0 0 within the previous 24 months? 10.274 Female inmates age 41 or older: Did the inmate receive a Pap smear in 8 2 10 80.0% 5 4.0 80.0% 0 0 compliance with policy? Component Subtotals: 52 5 57 91.2% 40 36.8 92.0% 0 0 Medical Inspection Unit Page 23 Office of the Inspector General State of California Answers Weighting Points Reference Pharmacy Services Number Yes No Yes + No Yes % Possible Received Score % N/A Unk 13.139 Does the institution conspicuously post a valid permit in its pharmacy(ies)? 1 0 1 100.0% 2 2.0 100.0% 0 0 13.141 Does the institution properly maintain its emergency crash cart 0 1 1 0.0% 2 0.0 0.0% 0 0 medications? 13.252 Does the institution properly maintain medications in its after-hours 1 0 1 100.0% 2 2.0 100.0% 0 0 medication supply(ies)? 13.253 Does the institution conduct monthly inspections of its emergency crash cart 2 0 2 100.0% 1 1.0 100.0% 0 0 and after-hours medication supply(ies)? 13.142 Is the pharmacist-in-charge's license current? 1 0 1 100.0% 5 5.0 100.0% 0 0 13.144 Does the institution have information to ensure that medications are 1 0 1 100.0% 6 6.0 100.0% 0 0 prescribed by licensed health-care providers lawfully authorized to do so? 13.145 Does the pharmacist-in-charge have an effective process for screening new 1 0 1 100.0% 7 7.0 100.0% 0 0 medication orders for potential adverse reactions? 13.148 Does the pharmacist-in-charge monitor the quantity of medications on 1 0 1 100.0% 4 4.0 100.0% 0 0 hand? Component Subtotals: 8 1 9 88.9% 29 27.0 93.1% 0 0 Medical Inspection Unit Page 24 Office of the Inspector General State of California Answers Weighting Points Reference Other Services Number Yes No Yes + No Yes % Possible Received Score % N/A Unk 15.058 If the institution does not offer therapeutic diets, does staff know the 1 0 1 100.0% 2 2.0 100.0% 0 0 department's procedures for transferring inmates who are determined to require a therapeutic diet? 15.134 Did the institution properly respond to all active cases of TB discovered in 0 0 0 0.0% 0 0.0 0.0% 1 0 the last six months? 15.265 Is the most current version of the Inmate Medical Services Policies and 1 0 1 100.0% 3 3.0 100.0% 0 0 Procedures available in the institution's law library? 20.092 Hygiene Intervention: Did custody staff understand the department's 4 0 4 100.0% 4 4.0 100.0% 0 0 policies and procedures for identifying and evaluating inmates displaying inappropriate hygiene management? Component Subtotals: 6 0 6 100.0% 9 9.0 100.0% 1 0 Medical Inspection Unit Page 25 Office of the Inspector General State of California Answers Weighting Points Reference Chemical Agent Contraindications Number Yes No Yes + No Yes % Possible Received Score % N/A Unk 12.062 Did the institution document that it consulted with an RN or PCP before a 1 1 2 50.0% 9 4.5 50.0% 0 0 calculated use of Oleoresin Capsicum (pepper spray)? 12.064 Did the institution record how it decontaminated the inmate and did it 2 0 2 100.0% 8 8.0 100.0% 0 0 follow the decontamination policy? Component Subtotals: 3 1 4 75.0% 17 12.5 73.5% 0 0 Medical Inspection Unit Page 26 Office of the Inspector General State of California Answers Weighting Points Reference Staffing Levels and Training Number Yes No Yes + No Yes % Possible Received Score % N/A Unk 18.002 Information purposes only: Calculate the institution's average vacancy 0 0 0 0.0% 0 0.0 0.0% 1 0 percentages, the number of health care staff starting within six months of the OIG visit, and the number of health care staff hired from the registry. The institution provided vacancy statistics within four medical classifications: (1) management; (2) primary care providers; (3) nursing supervisors; and (4) nursing staff. Total number of filled positions: 91.0 Total number of vacancies: 3.67 Total number of positions: 94.67 Vacancy percentage: 3.9% Number of staff hired within last six months: 5 Total number of registry staff: 48 18.004 Did the institution have an RN available on-site 24 hours a day, seven days 1 0 1 100.0% 4 4.0 100.0% 0 0 a week, for emergency care? 18.005 Did the institution have a physician on-site, a physician on-call, or a 1 0 1 100.0% 4 4.0 100.0% 0 0 medical officer of the day available 24 hours a day, seven days a week, for the last 30 days? 18.006 Does the institution's orientation program for all newly hired nursing staff 1 0 1 100.0% 4 4.0 100.0% 0 0 include a module for sick call protocols that require an FTF triage? 18.001 Are licensed health care staff current with their certifications and did they 5 0 5 100.0% 4 4.0 100.0% 0 0 attend required training? Component Subtotals: 8 0 8 100.0% 16 16.0 100.0% 1 0 Medical Inspection Unit Page 27 Office of the Inspector General State of California Answers Weighting Points Reference Nursing Policy Number Yes No Yes + No Yes % Possible Received Score % N/A Unk 16.231 Does the institution ensure that nursing staff review their duty statements? 5 0 5 100.0% 2 2.0 100.0% 0 0 16.154 Does the institution have written nursing local operating procedures that 5 0 5 100.0% 5 5.0 100.0% 0 0 adhere to the department's policies and procedures? 16.254 Does the institution's supervising registered nurse conduct periodic reviews 0 4 4 0.0% 7 0.0 0.0% 1 0 of nursing staff? Component Subtotals: 10 4 14 71.4% 14 7.0 50.0% 1 0 Medical Inspection Unit Page 28 Office of the Inspector General State of California APPENDIX COMPARATIVE MEDICAL INSPECTION SCORES VALLEY STATE PRISON FOR WOMEN Following the completion of the first cycle of 33 prison medical inspections in June 2010, we evaluated the medical inspection program for improvement opportunities with input from the stakeholders involved with the Plata v. Brown litigation. As a result, we made a limited number of revisions including adding, deleting, and adjusting the weights of certain questions. The following table shows the medical inspection scores earned by Valley State Prison for Women during the course of the Office of the Inspector General’s medical inspection program. To assist the reader in comparing the results of the two inspections at this institution, we recalculated the scores for each cycle to eliminate the questions that were not applicable in both inspections for this institution. The recalculated scores give the best information for evaluating performance by the institution regarding those questions that are applicable in both inspection cycles. However, the final cycle scores provide the most complete indication of the measure of health care provided at the institution. Cycle One Cycle Two Recalculated Recalculated Cycle for for Cycle One Two Comparison Comparison Component Final1 Final2 Only3 Only4 Chronic Care 71% 82% 72% 81% Clinical Services 66% 76% 65% 76% Health Screening 86% 95% 84% 95% Specialty Services 72% 92% 74% 96% Urgent Services 67% 80% 67% 80% Emergency Services 88% 79% 86% 79% Prenatal Care/Childbirth/Post Delivery 81% 81% 81% 81% Diagnostic Services 81% 77% 81% 77% Access to Health Care Information 76% 39% 76% 39% Outpatient Housing Unit 89% 88% 96% 88% Internal Reviews 86% 86% 83% 86% Inmate Transfers 100% 100% 100% 100% Clinic Operations 100% 97% 100% 97% Preventive Services 81% 92% 81% 94% Pharmacy Services 86% 93% 86% 93% Other Services 100% 100% 100% 100% Chemical Agent Contraindications 100% 74% 100% 74% Staffing Levels and Training 100% 100% 100% 100% Nursing Policy 100% 50% 100% 50% Overall Score 80% 82% 80% 82% 1 Cycle One Final: These are the prison’s scores from our May 2010 medical inspection report. This report is part of our first cycle of medical inspections we conducted at the state’s 33 adult prisons. 2 Cycle Two Final: These are the prison’s scores reported in the body of this report and include results from all questions applicable in cycle two. 3 Cycle One Recalculated for Comparison Only: These are the cycle one scores recalculated to exclude questions that were not applicable in both cycles. Also, in making this calculation, for each question we applied cycle two weights to cycle one results for more accurate comparability. 4 Cycle Two Recalculated for Comparison Only: These are cycle two scores recalculated to exclude questions that were not applicable in both cycles. Medical Inspection Unit Page 29 Office of the Inspector General State of California California Correctional Health Care Services' Response Medical Inspection Unit Page 30 Office of the Inspector General State of California August 30, 2011 Bruce A. Monfross, Inspector General (A) Office of Inspector General P.O. Box 348780 Sacramento, CA 95834-8780 Dear Mr. Monfross, The purpose of this letter is to inform you that the Office of the Receiver has reviewed the draft report of the Office of the Inspector General's (OIG) Medical Inspection Results (MIR) for the March 2011 inspection of Valley State Prison for Women (VSPW). At this time, we would like to acknowledge that VSPW accepts all OIG findings and will formulate corrective action plans for each of the deficiencies noted that were rated 75% or less. Thank you for preparing the report. Your efforts have advanced our mutual objective of ensuring transparency and accountability in the California Correctional Health Care Services operations. Should you have any questions or concerns, please contact Olga Durette, Health Program Manager II, Program Compliance Section at (916) 322-7669. Sincerely, i:NWEBB, irector Policy and Risk Management Services California Correctional Health Care Services cc: J. Clark Kelso, Receiver Elaine Bush, Chief Deputy, Office of the Receiver Steven Tharratt, M.D., M.P.V.M, Statewide Chief Medical Executive Steven Ritter, D.O., Assistant Statewide Chief Medical Executive Karen Rea, Statewide Chief Nurse Executive Brenda Epperly, Director Allied Health Services Starr Babcock, Special Assistant to the Court John Zweifler, M.D., Central Deputy Medical Executive Cheryl Schutt, R.N., Central Region Chief Nurse Executive Tim R. Neal, CCHP, Chief Executive Officer, VSPW Pal Virk, M.D., Chief Medical Executive, VSPW c •. , .OP P.O. Box 4038 HEALTH CARE SERVICES Sacramento, CA 95812·4038 Steve Fama, Attorney, Prison Law Office Nancy Faszer, Deputy Inspector General, In-Charge Bernie Fernandez, Deputy Inspector General Senior Rob Hughes, Deputy Inspector General Sueann Gawel, Deputy Inspector General Matthew Espenshade, Deputy Inspector General Senior Johnny Hui, Chief of Internal Audits, CCHCS Olga Durette, Health Program Manager II, Program Compliance Section P.O. Box 4038 HEALTH CARE SERVICES Sacramento, CA 95812·4038