California Use Procedures

Precinct Central ePollbook – Use Procedures Copyright Ó 2023 by Tenex Software Solutions, Inc. - No reproduction or distribution without written consent. Page 1 of 34 Precinct Central ePollbook – Use Procedures Copyright Ó 2023 by Tenex Software Solutions, Inc. - No reproduction or distribution without written consent. Page 2 of 34 Precinct Central ePollbook – Use Procedures Introduction 1.1 System description and components System Description: Precinct Central Overview Precinct Central is a modern platform that brings together the latest technologies and best-of-breed functionalities in a cost-effective package. Great care and design work has been completed in selecting and building the system components, including the software, the hardware, and the Tenex original “flip and share” stand. Precinct Central started with a basic concept of an electronic poll book system that replaces the paper check-in process and allows checking in voters in an electronic format. In its current state it has evolved into a complete monitoring platform allowing election officials to track and react to issues in the field before they are magnified into larger problems. Figure 1: Precinct Central ePollbook Suite The Precinct Central Suite is comprised of three core modules that form the backbone of the system; These are, Precinct Central Touchpad, Precinct Central Data Studio, and Precinct Central Console. Paired with other integrated modules created by Tenex, such as Election Response, Election Ready, and Live Results, Precinct Central is the most comprehensive and user friendly electronic pollbook and election management platform available in the market. Copyright Ó 2023 by Tenex Software Solutions, Inc. - No reproduction or distribution without written consent. Page 3 of 34 Precinct Central ePollbook – Use Procedures Precinct Central Touchpad is a highly customizable electronic poll book solution that runs on the award-winning iPad hardware platform. This hardware platform, along with the intuitive software from Tenex, offers familiarity and ease of use for poll workers. There are no additional peripherals required for reading barcodes and gathering voter signatures. Housed in the flip-n-share stand, the platform is lightweight and easy to setup, operate, transport, and store. Figure 2: Precinct Central Touchpad Precinct Central Console is a real-time comprehensive monitoring platform that allows elections staff to monitor devices, users, communications, and performance metrics, all on an easy to use, dedicated computing environment. All Customers receive a private, secure website for monitoring election activity in real-time from the office. Tenex understands that management staff on Election Day can be stretched thin and will need access to important election information on-the-go from wherever they are. A mobile website of the Precinct Central Console provides direct access to critical election information to officials who can quickly respond to issues in the field. The Precinct Central Console is also the election office portal for all pre-election setup activity and post- election data reconciliation, auditing, and export. Figure 3: Precinct Central Console Dashboard Copyright Ó 2023 by Tenex Software Solutions, Inc. - No reproduction or distribution without written consent. Page 4 of 34 Precinct Central ePollbook – Use Procedures The Precinct Central Data Studio forms the communication backbone for the product suite. This module provides all interfaces for integrating with the voter registration system and for communicating information between all Touchpads deployed in the election. Data Studio employs IT industry standard data management practices and mature off-the-shelf database technologies to manage, protect, and maintain integrity of election data. The consistent application of this methodology is used at every module of the platform to prevent data inconsistencies and losses while identifying and monitoring exception cases quickly and easily at the elections office. Copyright Ó 2023 by Tenex Software Solutions, Inc. - No reproduction or distribution without written consent. Page 5 of 34 Precinct Central ePollbook – Use Procedures Hardware Components The Tenex solution has been put together with specific and meaningful hardware pieces that create a cohesive, secure, and easy-to-use ePollbook solution. Equipment Mo Version Operating Size/Weight Built-In Features del Number System iPad Ü iPad Ü N/A Ü iOS 11 Ü Height: 9.4 Ü 8-megapixel camera Ü System inches autofocus camera for will Ü Width: 6.6 inches barcode scanning remain Ü Weight: 1.03 Ü Multi-Touch display compatibl pounds with IPS technology for e with seamless on-screen new signatures and on- versions screen keyboard usage of iOS as Ü COTS they become available Flip & Share Stand Ü Flip Ü 2.0 N/A Ü Height: 10.75 Ü 360-degree protection & inches Ü Double hinged for Shar Ü Width: 8 ergonomic use e Ü inches Ü Compact and all-in-one Ü Weight: 1.25 Ü Proprietary pound Ü Transport & Carrying Ü Height: 13.75 Ü Fits all components of Case inches two complete units Ü Width: 10 inches Ü Durable and rugged Ü inches Ü COTS Ü Weight: 2 pounds 10-foot Charging Cable 10 feet long, 4.3 Ü Extended length allows ounces for charging in various sized polling locations Ü COTS Battery Backup Dimensions: 2.68 x Ü Compact footprint 5.39 x 0.28 in Ü Lightweight and easy to Weight: 4.48 ounces use Ü COTS Copyright Ó 2023 by Tenex Software Solutions, Inc. - No reproduction or distribution without written consent. Page 6 of 34 Precinct Central ePollbook – Use Procedures 1.2 Terms and Definitions Precinct Central – Overall term for the ePollbook product suite composed of the Touchpad, Console, and Data Studio Touchpad – iPad based ePollbook unit with Tenex Precinct Central software Console – Web-based backend management and monitoring system for Precinct Central Touchpads Flip and Share – Proprietary stand that holds, stores, and protects the iPad Level-0 Data Package – Initial set of data loaded from the voter registration system Data Studio – Transfers raw level-0 data package to the Precinct Central cloud server and converts data into Precinct Central data format Journal Files – Incremental data updates received from the voter registration system Data Package – Initial data loaded on individual Precinct Central Touchpads created from Level-0 files Delta Files – Files used for communicating incremental journal file updates and voter check-ins to each individual Touchpad Installation and Configuration 2.1 Hardware requirements and specifications Recommended Equipment Tenex recommends the following hardware configuration: • iPad 9.7-inch tablet • Epson TM-m30 Bluetooth Printer • Flip & Share Stand • Transport and Carrying Case • 2 Styli • 10 Foot Charging Cable Items marked with« are required «iPad 9.7-inch tablet The iPad is the ideal tablet for an e-pollbook implementation; it is lightweight and compact and requires no additional peripherals for completing voter check-in functions. The Apple iPad is considered one of the most secure platforms available today and with a trusted core operating system, encryption at the disk, and a powerful sandbox process model helps ensure that no unauthorized access occurs. «Flip & Share Stand The iPad is paired with the Tenex proprietary “flip and share” case and stand. This unique solution offers one simple component that allows storing, charging, transporting, and using the iPad in a working position all in one case and stand combo. This ergonomic stand protects the iPad with 360- degree coverage and provides a lightweight and easy to set-up unit for the precinct officers on Election Day. Copyright Ó 2023 by Tenex Software Solutions, Inc. - No reproduction or distribution without written consent. Page 7 of 34 Precinct Central ePollbook – Use Procedures «Transport and Carrying Case Tenex has put as much thought and development into our storage case as we have done with our software. Our durable, lightweight blow-mold case is not only practical and stylish, but very compact requiring little storage space when not in use. The case dimensions measure 13.75 x 10 x 4.75 inches and, weighs approximately 8lbs when all required equipment is enclosed. This case also allows for the storage of equipment when not in use. Bluetooth Printer The Epson Bluetooth receipt printer chosen by Tenex as the optimal printer for the Precinct Central solution allows reports, affidavits, polling location directions and more to be printed on-demand from the polling location by a poll worker. This printer is easy to use, set-up, and is very reliable with a 250-foot receipt paper roll (this means no paper changes on Election Day!) Battery Pack (optional) The battery backup option provides an additional 10 hours of battery life to the Touchpad unit in the event of a power outage. Over the years, Tenex has not had an incident where a polling location lost power long enough for a Touchpad ePollbook to reach even 50% battery life or less. Batteries require conditioning and storage. 2.2 Hardware and network set-up and configuration Wireless Network at the Office/Storage Site The Precinct Central Touchpad solution is a simple solution for county offices to manage and deploy. The main network requirement for the solution is a dedicated, high-speed wireless network available at the office or Touchpad storage site. For a typical installation, the wireless network should allow 50/50 mbps bandwidth and should require a WPA2 password and can have a hidden SSID if required by the county. This network must have the following ports accessible: Port Incoming or TCP/UDP Description Outgoing 2195, 2196 Outgoing TCP Used by Profile Manager to send push notifications 5223 Outgoing TCP Used to maintain a persistent connection to APNs and receive push notifications 80/443 Incoming TCP Provides access to the web interface for Profile Manager admin 1640 Incoming TCP Enrollment access to the Certificate Authority 9001 Outgoing TCP Used for registration of the Touchpad devices 990 Incoming TCP Used to download the local database from the Precinct Central Server Wireless Access Points at the Office/Storage Site Wireless access points are needed to broadcast the wireless network to the Touchpads. One access point should be available for every 250 Touchpad devices. These access points should allow at least 250 connections at one time to ensure that all Touchpads can be connected at once if needed. The county’s Touchpad storage solution should ensure that Touchpads are within 25 feet of the closest access point. Copyright Ó 2023 by Tenex Software Solutions, Inc. - No reproduction or distribution without written consent. Page 8 of 34 Precinct Central ePollbook – Use Procedures Download Application Server/Cache Box (Optional) The download application server/cache box is a server that holds a local version of the database that will be download to the Touchpads for election use. This should be used in county’s with more than 1,500,000 registered voters or a 500MB database size. The download application server/cache box is hardwired into an internet connection. This internet connection should be an internet connection that the Touchpads also connect to. Since the server has an internet connection, the county will download a local version of the database The database will automatically download as a zip file (voterdb.zip to be specific). This file should be put in the DB directory of the server. When downloading the database to the Touchpads (either through over the air downloads or manually), the address of the server and the SFTP credentials will be used. 2.3 Software installation and configuration Precinct Central Touchpad The Precinct Central ePollbook application (EPB) will be installed on all delivered Touchpad units. The units will come preconfigured with the most up-to-date, certified version per the California Secretary of State. Because each Touchpad will be enrolled in the Mobile Device Management (MDM) solution, as new software versions are available, Tenex will be able to remotely push these application updates down to the ePollbooks as needed. The county will not be required to install or configure any software on the Touchpad ePollbook units. Precinct Central Console The Precinct Central Console is a web-based, .net application that is used in any modern web browser (Google Chrome is preferred). Updates to the Console are done remotely by Tenex and are scheduled with the elections offices as to not update during work hours. The county will not be required to install or configure any software for using the Precinct Central Console. Precinct Central Data Studio The Precinct Central Data Studio is a program that is used to securely transfer level-0 data files to the Precinct Central server. Subsequently, the Data Studio program is used to convert those files into a SQLite database. The PC Data Studio installation package and instructions are provided by Tenex and is installed on a PC by a county IT administrator. 2.4 Acceptance Testing Once units are delivered, county personnel are expected to acceptance test all units for hardware performance and functionalities as well as the installation of the correct and certified software version. Tenex has included an acceptance testing checklist as an attachment. 2.5 Software and firmware upgrades Tenex understands the time-critical schedule of elections and works to integrate releases based around making sure the software components are ready for deployment well ahead of the beginning of the training for an election. With one of the highest employee to client ratios, Tenex has an excellent record in delivering software under tight timelines with excellent quality. As a firm believer in the agile software methodology, incremental releases will be provided on an iterative basis to facilitate the updating of training materials and receive client feedback. § All releases follow a standard version number naming scheme using the Major.Minor.Patch.Build Number model: • Major – This will change only if a large overhaul or an architectural change is made • Minor – This will change when a new feature or a behavior change is added to the product • Patch – This will change when a small change or bug fix is completed • Build– This is a special version that is release for a customer with a specific fix for the customer Copyright Ó 2023 by Tenex Software Solutions, Inc. - No reproduction or distribution without written consent. Page 9 of 34 Precinct Central ePollbook – Use Procedures § A controlled change management process is followed for all incremental changes and product enhancements. All product releases follow a version naming convention of Major.Minor.PatchVersion.BuildNumber. o Major releases are generally not released more than once a year, while minor releases may be completed 1 to 2 times a year. o Patch and build versions (emergency releases) are completed as needed and usually done to fix a critical bug or accommodate a pressing customer request for changes. o Security updates, certificates for code signing and TLS encryption are rolled into one of the scheduled releases. § Release updates are easy to install on each Touchpad device. • Tenex recommended configuration allows Touchpads to be updated using an MDM tool that can update devices with new releases without having to touch each device. This method allows the device to be updated by a central authority at KY SOS or individual jurisdictions if so chosen. • In addition to MDM a secret menu allows the application to be updated from within the application. Using password authentication this IT menu allows an administrator to manage databases, upgrade/downgrade applications etc. Customers are informed of upcoming releases via email with detailed release notes of the changes. Customers have the opportunity to receive online consultation and training on any new features and changes. Updates to customer environments are coordinated with individual based on election cycles and scheduled and not simply done when a new version comes out. 3 ePB Set-up 3.1 Programming and configuration of software, including audit logs to be generated and retained The Precinct Central ePollbook application (EPB) will be installed on all delivered Touchpad units. The units will come preconfigured with the most up-to-date, certified version per the California Secretary of State. Because each Touchpad will be enrolled in the Mobile Device Management (MDM) solution, as new software versions are available, Tenex will be able to remotely push these application updates down to the ePollbooks as needed. The county will not be required to install or configure any software on the Touchpad ePollbook units. No configuration is required of the software on the unit. Counties do, however, have the option to customize features/settings of the ePollbook application through their backend Precinct Central Console. See “Admin Guide” for step by step instructions on configuring settings. Figure 4: EPB Settings from Console Copyright Ó 2023 by Tenex Software Solutions, Inc. - No reproduction or distribution without written consent. Page 10 of 34 Precinct Central ePollbook – Use Procedures Tenex offers device audit logs that are accessible in the Log Files menu from the sidebar. Hovering over the folder icon on the sidebar will open up the Log Files menu. Select Touchpad Logs to access the device logs. Once in the Touchpad Logs section, hover over the Download Logs icon on the side of the top of the screen and select Download All to download logs from all Touchpads. To select certain touchpads, select them by clicking on the checkbox next to them in the list and select Download Selected from the menu on top. The logs will be downloaded to your computer as a zip file. Copyright Ó 2023 by Tenex Software Solutions, Inc. - No reproduction or distribution without written consent. Page 11 of 34 Precinct Central ePollbook – Use Procedures Precinct Central keeps a full audit log of operations performed on the system. Operations that are saved include, but are not limited to: • Poll worker log---in name and time of poll worker log---in and log---out • When a database is downloaded, or removed • Any voter that is searched (even if that voter is not checked---in) • Device lock and unlock time and user information • Voter transactions including regular check---ins, provisional ballots, spoiled ballots, o address changes, name changes, transfers o Poll worker that completed each transaction o Time each transaction began and ended o All voter record information • Total transaction times for each transaction Each operation saved on the system is accompanied by the user that performed the operation, the Asset ID of the device the operation occurred on, and the voting location the operation occurred in. The Touchpad keeps a full log of these operations locally on the Touchpad, which can be viewed and filtered. This log can be sent to the Precinct Central Console for easy viewing and archiving. Precinct Central creates several log files. • Device Logs: This log file keeps information on the Touchpad device. Transactions that are logged here include the downloading of a database, removal of a database, and/or a parameter change. Device logs persist across elections and will not be removed unless specifically removed by the administrator. • General Logs: The general log contains a log of all transactions that happen on the device. This includes a log of every voter that was searched, unlock/lock transactions, and when a user logs in or out. 3.2 System diagnostic testing procedures, including audit logs to be generated and retained 3.3 System proofing 3.4 Logic and accuracy testing of system and components 3.4.1 Pre-conditions for performance of tests 3.4.2 Accuracy test procedures Below are procedures that are to be followed so ensure the EPB’s are functioning properly and giving correct feedback. • Press the “START” button and enter your first initial and full last name. Press CONTINUE. • Enter password “vote123” and press UNLOCK DEVICE. • Verify the printer is found and press TEST PRINTER; once test slip prints, press CONTINUE. • Verify a Zero Report is printed and all fields totals are “0”. Press CONTINUE. Copyright Ó 2023 by Tenex Software Solutions, Inc. - No reproduction or distribution without written consent. Page 12 of 34 Precinct Central ePollbook – Use Procedures • Press the green “Voter ID Scan” button and scan one of the valid voter sample IDs provided. • Verify the EPB produces the correct voter’s record and displays “Voter is eligible to vote.” in the green box. Press GET VOTER SIGNATURE. The screen will flip upside down. Tilt EPB down so the screen is right-side up and sign on the line. Press DONE. The screen should be upside down again. Tilt screen back towards you so it is right-side up again and press “issue ballot”. • Verify an ‘Authority to Vote’ slip prints with the correct precinct name. Press CONTINUE. • Verify the voter’s ballot style and touch COMPLETE CHECK-IN. • Ensure the EPB states “voter successfully checked in.” Press PROCESS NEXT VOTER. • Continue checking voters in using the steps above. Again, at least one voter from precinct at the polling location must be checked in on first EPB for the polling location. 3.4.3 Logic Test procedures The procedures and checklists below are to ensure the EPB is in proper working order and has all correct information. SETUP OF HARDWARE Remove all contents from the transport case and place on table and verify correct EPBs, printers, and MiFi are printed on the device labels. Use the colored stickers as a guide to plug in the devices to the white surge protector and power them on. (Note: This MUST be completed in the order below) oStep 1: Power on and plug in the MiFi Hotspot. oStep 2: Power on and plug in the Printers. oStep 3: Power on and plug in the Electronic Pollbooks. Open the printer paper access panel by pulling up on the gray lever. Remove the paper roll and place in the bin labeled “USED PAPER ROLLS”. Retrieve a new printer roll from the box and insert into the printer, then close the printer access panel. DO NOT USE THE ONES IN THE TRANSPORT CASE! Verify the EPB shows the charging indicator in the top right corner and that the MiFi shows a charging indicator in the top right corner as well. CONFIGURATION VERIFICATION Press the iPad home button to unlock the device and press the EPB application icon. Press the settings icon in the top left corner and verify the following: Touchpad Health o Sideways: o Battery Status: Plugged and properly charging Touchpad Info o Asset ID: 1 o Device ID: CACert1 o Usage Location: 215120 o Election Date / Name: November 6, 2018 General o Type: ElectionDay o Software Version: 4.0.0 o Database ID/Name: CACertProd Copyright Ó 2023 by Tenex Software Solutions, Inc. - No reproduction or distribution without written consent. Page 13 of 34 Precinct Central ePollbook – Use Procedures Press the settings icon in the top left corner to exit the settings menu. Verify the following items in the lower portion of the screen o Device ID: CACert1 o Polling Location Name: COLLEGE PRESBY CH RECEPTION RM o MiFi Name: TenexMiFI o Touchpads Connected: 1 o Printer: PR 001 LOGOUT/SYNC/PRINT REPORTS Press the menu icon in the top right corner and press LOGOUT then a yellow CLOSE THE ELECTION button. Press YES to confirm this. o Enter password “vote123” then press LOCK DEVICE and the screen should turn orange and state “synchronizing device”. Press the PRINT button, then YES to confirm; verify a Check-in Totals report prints. Verify the “Total for location” section reports the same number of check-ins on the printouts from ALL EPBs assigned to the polling location. POWER DOWN/ PACKING UP • Verify the battery percentage in the top right corner. If it is less than 80% the EPB must remain plugged in to charge. • Double click the iPad home button and swipe the EPB application screen up to kill the app. If using an iPad without a home button, swipe from the bottom halfway up, then swipe up the EPB application to kill the app . • For iPads with a physical home button, hold the power button on the side until a “slide to power off” indicator appears; slide the power button/icon to the right and the EPB will turn off. For iPads without a physical home button, hold the power button on the side and either volume button on the top until a “slide to power off” indicator appears; slide the power button/icon to the right and the EPB will turn off. • Power off the MiFi unit by holding down the power button. • Turn off printer by pressing the power button. • Unplug all devices and verify all items are present using the diagram on the inside of the transport case. • Place a colored dot on the side of the transport case to indicate it is complete. 3.4.4 Retention of test materials Test materials should be retained for the applicable period as per the California state requirements. Tenex recommends that test materials are retained until the end of election canvassing in case a public record request is received. 3.5 Hardware maintenance and preparation for use Tenex has a unique combination of commercial off the shelf hardware used, maintenance requirements are minimal for all hardware components. The devices do not need any specific hardware maintenance beyond an electrical charge that must be completed for each election cycle. These normal maintenance procedures do not require onsite maintenance services, but Tenex will provide documentation on the charging procedures and other maintenance processes. If any hardware component needs to be replaced, Tenex will help facilitate the exchange and replacement of such hardware component. To prepare for use, devices should be charged at more than 80% charge. Copyright Ó 2023 by Tenex Software Solutions, Inc. - No reproduction or distribution without written consent. Page 14 of 34 Precinct Central ePollbook – Use Procedures 4 Polling Place Procedures 4.1 Polling Place Set-Up Tenex’s Touchpad units are delivered to the polling locations in a protective transport and carry case. There are two carrying case versions: • One version (as shown below) contains two complete ePollbooks units and peripherals • One version contains one complete ePollbook unit and peripherals This carrying case contains all necessary equipment to setup and use the ePollbooks at the polling location. The tables below walk through setting up the equipment at the polling location. Copyright Ó 2023 by Tenex Software Solutions, Inc. - No reproduction or distribution without written consent. Page 15 of 34 Precinct Central ePollbook – Use Procedures Removing Contents from Carrying Case Open case by unlatching the two locks on the top of the case. If anything is missing or isn’t in working order, be sure to contact the Board of Elections. Copyright Ó 2023 by Tenex Software Solutions, Inc. - No reproduction or distribution without written consent. Page 16 of 34 Precinct Central ePollbook – Use Procedures Remove Touchpads from case and set on the table. Remove printers and cords from case and set on the table. Copyright Ó 2023 by Tenex Software Solutions, Inc. - No reproduction or distribution without written consent. Page 17 of 34 Precinct Central ePollbook – Use Procedures Remove all additional items from the case ü MiFi ü Cords ü Cleaning cloths o These will be underneath the cords ü Styli ü Printer paper (remains in case until needed) 4.2 Polling Place Procedures After all materials are accounted for out of carrying case, we can begin the setup of the hardware. Setup of ePollbook Units Copyright Ó 2023 by Tenex Software Solutions, Inc. - No reproduction or distribution without written consent. Page 18 of 34 Precinct Central ePollbook – Use Procedures Power on MiFi hotspot. Then, plug in the power cord to the MiFi hotspot. Hotspot model may vary depending on county location Locate your Touchpad ePollbooks. Open the Touchpads by inserting your finger under the blue “Lift Here” sticker. Flip the case into position by folding the bottom of the stand underneath the unit and setting it on the table (see picture below for proper setup). Once open, locate the orange tabbed power port. Copyright Ó 2023 by Tenex Software Solutions, Inc. - No reproduction or distribution without written consent. Page 19 of 34 Precinct Central ePollbook – Use Procedures Insert the orange stickered end of the white charger into the charging port of the Touchpad. On the other end of the power cord there is a teal tab, plug that into the white power brick with the teal tab. Plug the brick into a power outlet. The Touchpad will now turn on automatically. Copyright Ó 2023 by Tenex Software Solutions, Inc. - No reproduction or distribution without written consent. Page 20 of 34 Precinct Central ePollbook – Use Procedures Locate both cord pieces for the printer. Insert the printer cord into the printer block and plug the cord into the surge protector. Press the power button on the printer to turn it on. You should see a blue light appear on the front display of the printer. All hardware is now setup and ready to start. Copyright Ó 2023 by Tenex Software Solutions, Inc. - No reproduction or distribution without written consent. Page 21 of 34 Precinct Central ePollbook – Use Procedures Once the Touchpad is turned on, open the EPB app by touching the red white and blue EPB app icon. Once logged in, to scan a voter ID, touch the green “VOTER ID SCAN” button. Copyright Ó 2023 by Tenex Software Solutions, Inc. - No reproduction or distribution without written consent. Page 22 of 34 Precinct Central ePollbook – Use Procedures Scan the barcode of the voter sample ballot or ID card by using the sticker guides. There is a sticker on the back of the Touchpad to guide you on where to place the scannable ID. App will verify voter eligibility. Touch the green “GET VOTER SIGNATURE” button to allow the voter to sign. Copyright Ó 2023 by Tenex Software Solutions, Inc. - No reproduction or distribution without written consent. Page 23 of 34 Precinct Central ePollbook – Use Procedures The signature screen will appear. Tilt the screen towards the voter – do not rotate the stand. The voter will sign using the stylus. Once complete, flip the screen back towards the poll worker. Once the voter signs, flip the Touchpad back to face you and click the green ‘Issue Ballot’ button if signature is satisfactory. Ticket will then be printed for the voter. Copyright Ó 2023 by Tenex Software Solutions, Inc. - No reproduction or distribution without written consent. Page 24 of 34 Precinct Central ePollbook – Use Procedures 4.4 Provisional Voters Below is the step-by-step process on how to handle and process provisional voters. Identifying a Provisional Voter ü Red message will appear at the top ü A red error box will appear indicating voter is ineligible. Touch ‘Process Provisional’. Voter will sign that they will be issued a Provisional Ballot. Copyright Ó 2023 by Tenex Software Solutions, Inc. - No reproduction or distribution without written consent. Page 25 of 34 Precinct Central ePollbook – Use Procedures Voter Signature will appear and ask to verity. We can now issue a ballot. Dialog box will appear to print the Vote Slip. Click the green ‘Continue’ button. Copyright Ó 2023 by Tenex Software Solutions, Inc. - No reproduction or distribution without written consent. Page 26 of 34 Precinct Central ePollbook – Use Procedures Voter will now have a Vote Slip and their Provisional Ballot. Click the ‘Complete Check-In’ button. This is the final screen to confirm Voter has been successfully checked in. Copyright Ó 2023 by Tenex Software Solutions, Inc. - No reproduction or distribution without written consent. Page 27 of 34 Precinct Central ePollbook – Use Procedures 4.5 Closing Procedures Once voting hours are over and the election is closed, please follow the diagram below to properly close the Touchpad and secure equipment. Click on the Menu button at the top right hand corner of your screen. At the very bottom, click on ‘Logout’. A dialog box will appear and click on the yellow ‘Close the Election’ button. Copyright Ó 2023 by Tenex Software Solutions, Inc. - No reproduction or distribution without written consent. Page 28 of 34 Precinct Central ePollbook – Use Procedures A warning page will appear to confirm we want to continue. Click ‘Yes’. The Touchpad will begin to synchronize the poll data. Copyright Ó 2023 by Tenex Software Solutions, Inc. - No reproduction or distribution without written consent. Page 29 of 34 Precinct Central ePollbook – Use Procedures The device is now locked and the app can be shutdown. Click on the gear shift icon to shut down. Scroll to the bottom of the dropdown menu and click on the red ‘SHUTDOWN’ button. Copyright Ó 2023 by Tenex Software Solutions, Inc. - No reproduction or distribution without written consent. Page 30 of 34 Precinct Central ePollbook – Use Procedures Click yes to shutdown the EPB. Turn off the Touchpad by holding down the power button. Copyright Ó 2023 by Tenex Software Solutions, Inc. - No reproduction or distribution without written consent. Page 31 of 34 Precinct Central ePollbook – Use Procedures Flip the Touchpad closed. Unplug the power cord from the Touchpad and the power brick. Turn off the MiFi equipment. Copyright Ó 2023 by Tenex Software Solutions, Inc. - No reproduction or distribution without written consent. Page 32 of 34 Precinct Central ePollbook – Use Procedures Turn off the printer by clicking on the power button. Unplug the power cord of the printer. Place the equipment back into the case. Copyright Ó 2023 by Tenex Software Solutions, Inc. - No reproduction or distribution without written consent. Page 33 of 34 Precinct Central ePollbook – Use Procedures Secure the latches on the case. Copyright Ó 2023 by Tenex Software Solutions, Inc. - No reproduction or distribution without written consent. Page 34 of 34